I wonder which response to this situation is best:
You work in an IT department and one the user from your company (but not IT department) asks you to change a timestamp. For example: "please update the records to change the shipping time 3 hours earlier than it is" or "please update the database records from 'ticket treated on XX/XX/XXXX hh:mm' to the same time but the day before".
Your (IT) managers told you to always fit whatever request the users are doing.
What is the proper answer to this? If you do it then you are lying to end-customers and if you don't your hierarchy might not appreciate that you did not fit the users' request...