After being unemployed for 24 weeks, a good friend of mine recently became a shift manager at a local pizza shop. As a father of three kids with two enrolled in private college, he's thrilled to be working again. He's a foodie, and he loves their deep dish pizza. Unfortunately, in his capacity as an evening shift manager, he recently began to experience a dilemma at work.
The night shift employs two pizza delivery drivers on weekdays (Mon-Thu) and four drivers during the weekend (Fri-Sun). Drivers are typically expected to work at least two days Monday through Thursday, and two days Friday through Sunday (and the shift managers allocate the balance of the remaining hours according to demand and driver availability). The owner's daughter, who is a high school senior student, is one of the drivers. She tends to be on-time for her weekend shifts (which typically yield more volume and better tips), but she is frequently tardy and absent for her weekday shifts. It's well known that the weekday shifts are less lucrative and she doesn't take them seriously at all. In fact, last Wednesday, she was scheduled to work until midnight, and she abandoned her job at approximately 10:13 PM to "go party with her boyfriend." In fact, she literally told my friend two days later, "If you have a problem with my job performance, then go talk to my father."
So, what can my good friend do in this situation?
For obvious reasons, he can't lose this job, so he can't get on the owner's bad side. On the flip side, he must ensure that all pizzas are delivered in a timely manner, so he needs to make sure that all shifts are fully staffed. Other shift managers told my friend that the owner's daughter has behaved like this since she began working there when she turned 17. A previous shift manager told the owner about his daughter's behavior. Two months later, he began working at a competitor's pizza shop without a two week notice and without telling any of his coworkers. [Apparently, he was an introvert.]