I work as a Data Analyst & Developer at a call center.
TL:DR: New boss did not pay attention to existing tools or processes, went off and pushed new processes that replaced existing ones, in an inefficient manner without communicating the need for those changes to the floor or myself (who implemented the existing processes and tools). I was transferred to a new hire, a director, and was immediately put on a leash, and treated as if I've just been wasting company time going off and doing my own thing. Later being told that she (new boss) was told I have an issue with going off and doing random stuff without permission, need, or planning. However, I have not created a single new tool or process since any of the new management has been hired. How can I deal with this?
The management where I work almost completely turned over 1.5 months ago. My new boss (let's call him John) came in, and I walked him through our tools, processes, and reports. I also provided with with a documentation sheet that covers every tool, report, and data dump we have and how they are used.
Fast forward a week, John pushes for a new process that directly conflicts with an existing tool, process, and report (all documented and previously described). Reinventing the wheel, and in such a way that it's less productive than it was before. Myself and several other affected brought this up and our concerns were discarded for the reason that he knows what he is doing.
The next week, the same thing happens again, except on a much larger scale. Breaking several working tools and processes, increasing the time it takes to record, view, and retrieve certain information on the floor by nearly ten fold.
We approached him again, received the same response, that he knows what he is doing, that he has done this before and it works. I was later confronted by him, asking why I am going off and making these things without permission. Why I am creating conflicting tools or processes. I explained that these have existed for almost a year now, and have been constantly evolving to be as efficient as possible. John asked for documentation that I was told to create these tools and processes, documentation that they were needed. I could not provide this as my previous (4) bosses essentially gave me the reigns to go about process improvement as needed.
I was transferred to a new boss (Let's call her Jane) a couple weeks ago, a new hire that is to be the Director of Client Analytics. The best way to describe my experience is that I was put on a leash. Any time I would mention an idea, provide input or feedback to a process, or spend some time learning something new to increase my productivity I was met with what equates to a tug on my leash. Told that I need to not worry about that, that I just need to focus on the task at hand (there is no work to do right now, I'm browsing stackoverflow all day), that I need to take things one step at a time and not worry about the big picture.
I was recently told by Jane, that she was informed that I go off and create things without guidance, permission, or planning, and without analyzing the need of the tool or process. That I am not focused on what needs to be done.
The thing is though, I have not created a single tool, process, or report since any of the new management started. I have just been maintaining what we have. Previously, I was given free reign to do what needed to be done to improve productivity and meet the business needs, which I did, and completely automated.
How can I deal with this? It seems that my previous manager (John) made erroneous assumptions about what I do and instead of confronting me and learning, passed those assumptions onto my new boss. I currently can't even ask for more details on a request without being told I need to just focus on the current need, even if the information I am asking for is vital to determining how that request will be implemented.