For the last week and a half or so, I have been locked out of my company email. If I spend time emailing and calling the help desk, they can eventually get me back in for a few hours before I get locked out again.
So far it hasn't been so bad since, during those times that I got back in, I have been able to read my emails and apologize to everyone for responding so late.
Ultimately, my concern is that this is unsustainable in the long term. I can't spend an hour every morning just to log in to view my emails.
What is the proper course of action here?
Is it ever acceptable to ditch the company email and use a personal email account for work?
Thanks everyone for your responses!
I haven't gotten back into my email account yet, but in my last two calls with the email help desk, it seems that the problem is with an HR system where for some reason, that system keeps sending a signal to deactivate my email account.
The email help desk didn't want to contact HR themselves, but they gave me an email address and phone number for the HR help desk.
The HR help desk still hasn't answered my calls or responded to my emails.
I got through to the HR help desk last night, and the response I got was that the issue is related to our records in a different system that they don't manage. They provided me with email contact information for two people that they believe could help. Waiting on a reply... [Still no response will try emailing again soon]
Found a different email help desk and are working with them now. They see the block in the system, and are requesting manager's approval to remove the block. We'll see if they are able to fix the problem themselves or if they also send us to HR.
[I've also noticed that this question was put on hold. I realize that email policy is company-specific, but I feel like I'm stuck in a catch-22 here where policy says to use the company email, but I don't have any way of doing that. I was hoping my question could address how to best solve this type of problem since my efforts haven't been very effective, and also in the meantime whether it is better to err on the side of caution and remain unreachable or be bold and take matters into my own hands.]