I started working at a IT/Helpdesk position at my company about a year ago. Since then my responsibilities have really escalated from that of a normal helpdesk agent at the company.
I spend about 60% of my time at work, working in excel, to produce numbers and graphs and statistics for various things upper management is interested in.
I also create various weekly reports about employee performance/department stats. The goal with these reports is to eventually have the "template" be taken to our development team and be incorporated into our reporting system (CUIC)
I know soon they want me to start learning how to incorporate access Databases and eventually SQL databases since a lot of the reports I'm creating are really starting to take some more advanced logic and larger sets of data.
While I know my current job title is just Technical Support Agent, but what is this job I'm actually doing? Is there a name for it and does it sound similar to other fields? I really want to get a grasp on what I'm worth for doing this work and how doing similar work pays in the industry but I just can't pinpoint a name on it. Currently there is only 1 other person in the company that does similar work and he is in control of our phone systems as his more primary role. While he gives me some tips/tricks I do most of this work on my own.