Our office assistant has a lot going on personally with a sick family member and stress. She is openly verbal about her personal issues. I offer a confirming ear sometimes daily.
At the same time, everything at work is negative. She complains about all the little stuff to anyone who will listen. She is constantly speaking ill of other employees to other employees. Her communication had lessened regarding missing deadlines on important tasks which directly affects other departments. She makes snide remarks and slams doors and has become hostile.
When I confronted her regarding the unnecessary comments stating its not acceptable to open my office door, make a snide remark and slam my door while I was on a customer call she started crying. I asked if she was ok? She said she feels like she can't do anything right and she isn't going to make it here. She can't get projects done and it's too much work. My boss spoke to her as well and she cried. We both tried to be rational asking for the same things to make sure we were on the same page. For example, we said if you have a task that isn't completed you need to communicate it so we can assign another team member or re-prioritize for the following week. Her response with us both was an emotional "I feel"...
The last person in the position doing the exact same task worked 15-20 hours. She does far less and is at 32 plus overtime. I would like to look for another assistant because I don't think this one will stay/ or we can make her productive and happy.
Update- she was hired by my boss to complete admin duties. The previous position did data entry projects and errands. I did not hire her but am expected to provide her with work and manage those projects. My boss gives her other projects to complete.
My question is should I look for another assistant? How can I repair this relationship? How can I speak to someone who is not rational and only cries and talks about their feelings when I present issues with completing her work.