I have been hired by company X in order to improve their current launch and post launch process in the supply department. It is a six month internship from july to december for which I have deliverables like any other employee (which is a bit different from the other interns present because they don't work with projects but have operational tasks). They hired an intern because they needed someone who had a fresh vision over their current process and a creative way to solve the issues related to those processes. I guess I was a good fit because this is my end of study internship and I will be graduated right after I'm done in this company.
My Manager teaches me a lot about positive speech, how to approach people, how to communicate in general in order to have something done. For the rest I had to learn by myself through inductions and a lot of research.
For my first mission about the improvement of the launch process I had some issues with collecting the information out of the people in my department because they did not see the point in improving the processes. Now that I have come up with the final process they see the added value of my internship and are working closely with me to put everything together.
For my second mission however, I need to work in relation between my department and another one to improve the post launch process. I have never worked with those people and they seem not to be liking where this is going. From what I've seen they do not like the fact that an intern is questionning what they are doing for several years and don't see the need to improve their processes either.
When I plan a meeting in order to go forward, as my manager asked me to, it is often the case that no one listens to me for an hour. They just talk between each other about other stuff because my meetings are the only times when both departments meet. I send them meeting objectives before and meeting minutes after the meeting but none of them look at any content I am sending. When my manager asks me how the meeting went at our one-on-one weekly meetings, I just say that it was difficult to get things done because I am not credible enough to be doing those meetings on my own. He assisted me a bit for some of the meetings, but when he does not attend the meeting the problem remains.
I feel there is a gap between my boss wanting me to be autonomous and the people from the second department wanting an autority figure to manage the improvement of their post launch process. I don't know how to deal with this situation as I have milestones and deliverables I have to respect and I'm afraid my project is not going forward...
I am getting a bit worried because my boss expressed his will to hire me after the end of my internship and I would not want this problem to be reoccuring If I get hired as an employee. How can I appear as a relevant figure ? How can I get my manager to realise that not getting people's attention is a real problem? What can I do to be taken seriously in these meetings ?