I was recently promoted to a lead position of a sales team with several direct reports under me. My manager also has a team, mainly support staff, who do not report to me.
One of his employees decided to be extremely disrespectful and rude during a morning meeting. She is also a sales rep, but currently cannot be under my supervision because she cannot be an outside sales rep, yet. Her position will report directly to me once her position transitions to full outside sales rep status.
After discussing the confusion of some sales territories my boss and I agreed that all activity reports through our CRM should be sent to both of us by all team members. I announced this at our meeting. The employee decided to question this decision because she doesn't report to me. A perfectly reasonable question. However, her tone and attitude were completely out of line. She also demanded to know what I was writing on my notepad while she was speaking about something unrelated to the new rule. (I have a tendency to be inspired while people are speaking and will write little notes for myself) My boss didn't call her out in the meeting, but the reasons for that go back a long time.
I spoke with my boss after sending him an email insisting he address the situation. He said he would.
The background on her will explain why he didn't address the issue in the heat of the moment. First, she has been allowed to behave this way for the past 2 1/2 years. The previous director (my boss) allowed it to happen and thus a monster was born. She treats most people like this on occasion. Being her friend does not make you immune to her attacks. Second, he has spoken to her about her attitude in the past, with some meetings including HR. Third, I think he was a bit shocked. And finally, her daughter recently passed.
I know my boss will address this further. My question is more about how do I address this with my team? If at all. I'm literally starting week number 2 as their boss.
Thanks in advance for the advice. Please forgive any typos, I'm on my iPad and not wearing my contacts.
Edit/mini update: First, thank you all again for your comments and suggestions. We've had a crazy week with my boss having to take time for doctors appointments at the drop of a hat and I have a cold and two new reps being out at a week long training.
We had our regular meeting this morning with our typical updates from all team members. When we reached our angry bird she tried bringing up some issues that should only be discussed in private. When our boss (very calmly) told her they could meet after the meeting to discuss those issues she started down the rude toned path she so often takes. He became more firm and it was obvious she wasn't happy having to wait for her issue to be resolved. Hopefully he got the point across, though I really think she may be beyond coachable at this point.
I had more than one team member, both my direct reports and other team members, approach me about her. I was complemented for keeping my cool and not arguing with her last week and was also asked if the situation was being dealt with. I spoke only to what I knew and kept my mouth shut on the maybes and what ifs. One employee who has been with the company more than a decade, and seems to be the only person our angry bird trusts, told me she doesn't see the situation changing.