Since March of this year, I've been employed part-time at an amusement park in food service. I'd like to think I'm a good employee:
- I show up before my shift starts and clock in at the right time
- I clean up without complaints
- I'm friendly with customers; I don't mind switching positions
- I don't make a lot of requests from anyone other than the occasional explanation, since I'm still pretty new.
Anyway, back in the middle of August, I requested this upcoming weekend off, knowing that I would not be in town, and therefore could not trade shifts with someone else, as is our usual policy. However, when the weekly schedule was posted, she had placed me in various positions on all four days I have off next weekend. When I asked her about this, she told me not to expect a guarantee for requested days off, despite having been sent a confirmation that I would be squared away for those days by her only a few weeks before. She's since been forwarded her original response to the message, yet still expected me to find replacements for my shifts. I already have, in an attempt not to get written up, but the whole ordeal has made me wonder: am I being unreasonable or is she?
I'm more than aware of our vacation days policy, and it's gotten stricter with staff flat-out not appearing for positions, leaving us somewhat understaffed. I'm often working two or more positions in order to keep a location open, and again, I don't complain, nor do I ask for much. I asked off MONTHS ago. I can't help but feel like this isn't 100% okay.
As a side note: I am 17 and this is my first job.
Update (Dec. 23, 2018): I realize many readers enjoy seeing the turn of events in relation to matters such as these, and so I provide a long overdue update to this whole situation.
My boss ended up taking long enough to respond that I was able to find replacements for all but one of my shifts that I'd been scheduled for. When she did get back around to me, she was very grateful that I'd done so despite her having no expectation of that from me. She'd fully owned up to her mistake, assuring me that I had no worries. I genuinely believe she simply forgot, and I can't entirely fault her for that. For the duration of my first year, the scheduling software she'd been using was completely MIA with no estimate on how soon we could expect her to get it back. Throughout this time, she had been making our schedules biweekly by hand. Regardless, I enjoyed my extended weekend on a gorgeous, albeit unseasonably warm, autumn campout.
Now that said, here's a plot twist: I still returned the week after to a write-up, though this occurred by way of a small communication error. My leads were all informed that I would not be there, but the one who wrote me up either didn't receive the message or included my name alongside the several others who left us short-staffed for that evening. This story has a happy ending though. I explained all of this rather nervously to a different lead who oversaw the meeting to discuss my failure to arrive for my shift and the write-up was unceremoniously and quite literally thrown into the trash.
For those curious, I do still work at this place, though my boss left us at the end of last year. She'd threatened to quit in front of our big boss a number of times in response to things he'd done that made life difficult for all of us, so when she finally did, it was all a bit unexpected and sudden. Myself and a number of other employees who worked under her still miss her greatly.
Where I work is a place of enormous significance in my area, and having this job on my resume may end up helping to secure a job with the parent company if I choose to do so in the future. This place has grounds for an insane degree of upward mobility, and at the same time, getting fired from here can easily be troublesome. All of this weighed heavily on my mind when this was going on. Looking back over all the responses and the insane amount of attention this question received though, I really do appreciate how many users reaffirmed that I'd done everything correctly and how quick everyone was to assuage my fears.
As mentioned, I still am still employed at this park, though a number of commenters recommended leaving. That's not to say I stayed in spite of them but rather that they were missing some of the bigger picture. We're only open on weekends while in I'm in school, and I am paid well above minimum wage (I even got a decent raise last year). This is also the only major incident or any of any real note. This definitely isn't the end-all, be-all of jobs for me, but it's been very good to me while still going to school in the area, and I honestly will probably miss working here when I go off to university after this next season.
Regardless, thank you again to those who took the time to listen to and answer an anxious 17-year-old. I look forward to being able to rely on this community again should the need arise.