I got a job offer and currently undergoing a background screen, which includes verifying past employment. So far I am good to go, but they have yet to verify a random unrelated internship I did 6 years ago.
Now the company still exists, and the simplest solution would be to call them and ask. But they only call during US working hours, and then email me informing me that no one answered(they called at 3am Beijing time and were perplexed as to why HR didn't pick up).
Another problem is since the internship is unrelated to what I do now, and the fact it was in Beijing, I have lost contact with everyone and can't seem to find anyone on LinkedIn.
So now I have to somehow get documentation from them, so how should I go about asking for documentation for an internship 6 years ago? What should I say? How do I title the email?
UPDATE: This is the email I sent to their info@ email
To Whom It May Concern:
My name is ________, I interned at the Beijing office back in 2010. Currently I have a job offer contingent on verification of the past 10 years of employment . Because I live in the US, the background screening agency has not been able to get in contact with your HR department in Beijing.
I was hoping if I could please get some form of documentation verifying that I interned at the Beijing office in 2010 in order to complete the background screening process, I would highly appreciate it.
Information for HR to look up records:
Emails used at that time:
--my university email-- and --company email--
I haven't gotten a response yet.
UPDATE: Now it seems the background screen vendor has "completed" my background check and apparently they just cut it short before I could get the documented proof, which is kind of annoying because it's a multinational corporation and all they had to do is call during work hours, or call the US headquarters.
On top of that they apparently listed "unable to verify employment start and end date" of another position I held in Beijing.I gave them references to two American colleagues from that time.One of them told me on LinkedIn that they did call and confirmed I worked there, but told them that he needed to go back to the office to look it up the exact dates. The reference they called told me that he told them to call back at 5:30 when he's in the office, or the next day.
Anyways apparently they never called him back at 5:30(or the next day) when he was back in the office and able to pull up information. The background check vendor then emailed me and said the employment cleared. They never mentioned that they had the dates marked down as unverified, nor did they attempt to ever call back anyone to verify.
Now HR has emailed me telling me that I failed the background screen. The issue is I currently do software development, and these two jobs were completely unrelated and years back as well as located in another country(which I have since then lost contact with). Anyways, I have been running around cold calling people and companies trying to get documentation together as fast as possible.
Looking back it's stupid of me to have lost documentation for a random internship 6 years ago. I made the idiotic mistake of assume they would have some kind of international checking service to call and ask.