I have 12+ years experience in call centers, I have started at the bottom and worked my way to the top over about 8 years. I have held every position there is in a call center. When I was on the phones as a sales rep I was consistently a top rep, I know how to sell and my resume shows it.
I live in Maine, in my area there are only so many call centers, so this company is pretty much the only game in town for this type of work. I applied once in June, had an interview which seemed to go great the guy told me the training class was starting in a week and he would call Wednesday with more info. When I get home I already had an email from them saying thanks but no thanks! This made no sense after what he had told me, I asked a friend to find out what he could and he said the guy thought I only wanted management but he would contact me now. Never heard from him..
Now its October, my unemployment is running out and I need a job badly, one of my past co-managers was a manager at this company now so he put in a good word, got me an interview the next day, it was with the same guy. So he told me the same thing again about before but I said no worries. So again the interview goes great he seems interested! So hes interested, i have a recommendation from a manager and a perfect resume for a call center job, I 'm thinking I am in! When I left the interview the guy said he was going to talk to the other manager (my friend) before he made the decision.
Again, when i got home already was an email saying thanks but no thanks! So obviously after our interview he talked to nobody, which I later confirmed with my friend, and immediately sent me the email.
I am disabled, I had a major brain injury in 2006 leaving me with long term memory problems and some short term however this never effected my ability on the phones!
I feel like I am being discriminated against for some reason because I know how call centers hire, they never tell anyone no unless they have a record, I have no record at all.
Do you think this could qualify as discrimination??