First a little about what I do:
I'm a developer. I work in our company's Application Support department (Help Desk). My official title is "Application Support Engineer".
I do a lot of different stuff but mostly I create small tools, applications, and automated services that assist our team members in doing their jobs.
Some of my duties include:
- Write and maintain Atlassian Jira plugins and integrations
- Write and maintain Tableau integrations for automated reporting
- Create tools for Support Analysts that help them format data, interact with APIs, compare data-sets, view system metrics, etc.. (Tools that help them be more productive and efficient in their jobs )
- Create tools like browser extensions that help our Contact Center team members and managers submit issues to our Application Support Team
I have built and currently maintain many such tools which are used by 5-100 Team Members on a daily basis.
Now for my issue:
I am currently being considered for a significant pay increase. As part of the process I need to somehow quantify my value to the company, and that's where I hit a brick wall.
If you were to ask around, our Team Members, Managers, and Executives would unanimously agree that the tools that I have created have been an invaluable resource for our business. All would agree that the tools save us time, increase productivity, and improve accuracy across the board.
However, we don't really have any "before and after" type metrics that I can use to really quantify the value these tools bring to the table. I can't simply say "X job used to take 1 hour and now it takes 10 minutes so the tool increased productivity by 83%" and use that to calculate savings in operating costs.
So, in an environment without before and after metrics, how can I quantify the value of my work?
Some other details.
- Ours is a fairly large international company
- I have been with the company for almost 7 years
- We have approximately 500 employees
- I work in our Corporate home office
- All of the managers, department heads, and executives in our company have worked with me directly at one point or another, save the CEO himself. (Read these people know who I am)
- I am a salaried employee
- I am required to work 40 hrs per week but I average about 60 hrs per week (by choice)
- I do clock in and out so there is a record of all my time
- The extra hours I spend working is NOT to complete my regular duties, I use that time to learn new programming languages, techniques, and industry tools as well as to work on side projects that we're not assigned to me but are my own ideas that are always welcome additions to our toolbox.
- The extra hours I work are all logged with a description of what I was doing during that time