In my company, we are using Skype as a chat tool, and Outlook for e-mail reasons.
I remember having had a discussion with a collegue, but I've forgotten if we had the discussion on e-mail or chat, which makes it difficult to search for it.
One possible solution for such an issue is "Unified Communications", which is a system for unifying all communication channels (chat, e-mail, IP telephones, ...) on one platform.
I would like to know about how to introduce this technology in my company (requirements, cost, profit, ...), but I have no idea where to begin.
Can anybody give me a starting point (and in case this is the wrong forum, can anybody redirect me)?
For your information: I'm working in a smaller company (±50 people worldwide), I'm a regular employee (I can't take big decisions, but advises from employees are taken seriously by management)
Thanks in advance