I work in a call center for almost 2 years now. In the 2 years I've seen a number of people who started after me promoted to positions over me. I too applied to any open position available. I've heard rumors here and there stating that my superiors don't want me off the phones because I'm so polite.
I'm confused and lost as to what I should do. If this is true, am I being type casted to the phones while people who are probably just ok and only a fraction of my Etiquette and experience being here are promoted to other positions. Is it my own fault for being good at what they want me to do? Is it wrong or illegal keeping me in one position while promoting newbies over me? When I started they said there would be career growth but I don't think it’s contractual. I never got it in writing that they promise me specifically any promotion. Should I leave this job? Should I stay and just ignore this company using me and giving the rewards of my work to other people. I want to quit thinking this could happen here what’s to stop it from happening again. Or if I leave what can I do to prevent this from happening at another job.