8

From time to time when I ask question about the task, I get answer - "we talked about it in meeting" or "we talked about this before" or similar and only then getting answer.

Lets talk about meeting situation.

The problem is - this makes me annoying to ask question. But to do a task, I first need to understand well what I need to do.

In the meetings they are talking fast about things and in a words which are not main thing.

Sometimes when we have to vote on how much points this will have. I say I did not understood well what needs to be done.

The coworker says, what did you not understand? I sometimes do not understand practically everything. Sometimes part of the thing.

But when they explain for me exactly, then I do understand better. For example, when I ask - how many Rest recources will we need for this? I got answer like - 1 for create, 1 for edit, one for fetch. Simple crud, no complex logic. Then it becomes much clearer. But not always it is simple.

But I mean even about simple things, at first they often talk in a way that it might be difficult or not clear. So when story is more complex, and they cannot talk about simple things instantly in understandable way, then it gets worse with complex story.

Also meetings happen in English, not my native language. But for other guys it is not a problem, and I think I know English well enough also as you can see from my post. Just everything goes too fast. Of course when they understand, it does not look too fast for them.

And the product owner and his team do not have too much time also, so thats why they are doing it fast.

I get the answers when I ask after meeting, but I hate that they treat me as bad by saying "we talked in a meeting". Like I am not listening.

Yea, I am worse if I do not understand while they do but it is how it is, we need to deal with it. I think most important is that I understand at all, after I talk again.

Today when I got this "we talked about this in meeting", I simple said how it was - "we talk about lot of things in meeting and I am not able to pay attention to everything" and wrote a smile. I am not sure if it could be perceived as passive aggressive, but its really annoying, and I do not want to get into war with colleagues, I want to have friendly conversations.

So what can you advice? How can I improve my understanding in meetings?

And why they need to tell that "we talked in the meeting"? I am not asking "did we talk about this in the meeting?", I am asking "how it has to be done?".

  • 12
    I don't mean to be rude but your English does still need some work. That may be part of the problem. – UpAllNight Feb 3 '17 at 20:37
  • @UpAllNight - but I do not even know what exactly I need to learn. I mean when I do not know some word, I open google translate, but usually its rare. – Will_create_nick_later Feb 3 '17 at 20:44
  • 7
    @UpAllNight: WCNL's grammar is imperfect, it's true. But his/her problem post is nevertheless completely understandable. The nitpicky parts of grammar are rarely essential to communication --- English is a highly redundant language. – MMacD Feb 3 '17 at 20:56
  • 1
    @UpAllNight writing English which appears fluent/native is far more difficult than speaking English at that level, too. – enderland Feb 3 '17 at 23:19
  • 1
    @UpAllNight I am a non-native English speaker, but I find his English completely understandable. I don't think English is the problem here. His English sounds good enough to get by in a professional work environment, unless of course, he is working as a Professor of English or something of that sort. – Masked Man Feb 4 '17 at 0:50
11

You have at least three different issues.

One is that you don't always understand what's happening in the meeting, to the extent that you don't even realize you don't understand until later. The only cure for this is to admit you don't understand and to ask questions, which you are doing at least part of the time. Keep doing that.

The second is that when you go to people later with questions, they say "this was covered in the meeting." I don't know what they expect that response to achieve. Like you're going to suddenly understand now that you've been reminded? However, your answer, "we talk about lot of things in meeting and I am not able to pay attention to everything" is terrible. You are expected to pay attention to everything. You are expected to take as many notes as needed. The correct response would be "I know, and I'm sorry, but I did not get all the information I needed." You can talk to them about whether it's better to slow down the meeting by asking and asking until you understand, or wait and do it one on one, and that can be the plan going forward. For this item, you still need your answer.

Your third problem is that your coworkers are starting to think less of you for not following at the pace they run the meetings at. Whether it's English issues, being slow to process, or just zoning out and not listening doesn't really matter - it's starting to affect them and they don't like it. You really need to fix this if you want to keep working there. So don't make it a joke. Make it something you are working on. I find that when I don't understand, I usually have a number of questions I need to ask that are consistent - in your example, how many rest verbs will you need. Or whether this will mean changes to some other part of the system such as a report or a summary screen. Take some time to think about the questions you need the answers to every time, and bring a note to the meeting with those questions. When a topic is raised, look at the list and ask yourself if you have heard the answers to them all. If not, ask. Try not to say "I don't understand" since that puts all the work on the other person to explain. Instead, just ask your question. In this way you won't discover later that you're missing key information. And of course, you must pay attention and listen carefully during the entire meeting. Take notes. Be engaged. Don't assume you can just go ask somebody afterwards.

There may still be time to turn this around. You will have to work hard, and quickly. Good luck!

  • Saying "sorry" feels like humility and very bad. I mean I am sorry for nothing I could do, I tried listening. I would understand that I would need to say I am sorry if I browse facebook and not listen them at the meetings. So then maybe I need to say sorry for every bug I make in the code, for every wrong function naming and for every mistake which is unavoidable? I felt attacked so it looks like he should be sorry for attacking me. I mean its not huge deal if its once, but if that would be constant, then it is humiliation. – Will_create_nick_later Feb 4 '17 at 7:20
  • But I also noticed that my team leader also sometimes says "sorry, I am not following". And I do not get why he says it. He maybe has same problem, just much more rare than me, because of many information at fast pace and so it is normal to not be able to follow that, and so no need to be sorry. Its like he is also humiliating himself unnecessarily. – Will_create_nick_later Feb 4 '17 at 7:36
  • Btw I try to take notes also, but I think while taking notes I can miss other information. – Will_create_nick_later Feb 4 '17 at 7:44
  • 4
    Just saying the word 'sorry' like that at the start of a sentence isn't humiliating at all in English speaking cultures. It is little more than a meaningless word to say "i am about to say something". And just butting in with "I am not following" might come across as a bit aggressive, depending on the circumstances. I would guess that the use of "sorry" in English is very different to the nearest equivalent in your native language. – PhillS Feb 4 '17 at 10:19
  • 3
    The literal meaning is "I apologize that I am unable to understand you even though you have been utterly clear" but that is not what it really means. It really means "alert, what I am about to say involves a disagreement". It is not really an apology to say "sorry, I am not following." Should you ever need to apologize for a lack of understanding you would not simply say "sorry" you would say "I apologize [or regret] that I didn't understand that at the time." But if you take all this advice and just omit the word "sorry", I still think you may be able to improve your situation. – Kate Gregory Feb 4 '17 at 13:55
5

The key to understand meetings is to take notes. If you take bullet point style notes it enables you to break down the information into higher level detail.

Also don't be afraid to ask questions if you don't understand something. There's no such thing as a stupid question. The hosts are there to provide high level understanding no matter what the topic.

If the meeting was done via a PowerPoint maybe ask for the slides. Be more proactive and get more involved. I find this the best method to understand fully what's happening and also shows your interest.

  • And taking notes by hand on paper will help you retain more than typing notes. Taking notes is a skill you should have perfected in school but thanks to many teachers providing the slide decks from Power Point, I don't think it is practiced as much as it used to be when there were no electronic notes available. – HLGEM Mar 23 '17 at 22:16
5

Propose to your management that you have an idea to improve communication and reduce time wasted in unnecessary meetings (i.e. meetings to repeat what was said in a previous meeting), and that idea is that every meeting should have an official scribe. The scribe is the person who is responsible for taking notes in the meeting. This person will not write down everything that is said, but only the important highlights.

Meeting notes should follow a common template, so that every meeting's notes contain the same type of information. The notes should be posted on an internal Wiki/Sharepoint/other document/information sharing site.

The title of the Wiki page / document should include the following:

  • Date of the meeting
  • Brief description of purpose of meeting (50 characters or less)

The body of the meeting notes should include:

  • List of attendees
  • Topics that were covered
  • Decisions that were made
  • Open issues that were brought up
  • Action items that were identified, including who is assigned to each

These notes will be helpful for everyone, not just you. They will help your team remember what was discussed, what was decided, and what needs to be done.

The scribe should be a rotating position; that is, the same person shouldn't get stuck being the scribe all the time. When you make the proposal, volunteer to be the scribe for the first meeting. That way, you can feel free to interrupt (gently) if you need time to write down a highlight or decision.

At the end of the meeting, if there is time, read your notes back to the group. After you have typed up your notes, distribute a link to all those who were invited, regardless of whether they attended, plus any attendees who were not invited.

  • +1 I support a six sigma-like meeting where meeting minutes are written up and posted on our company sharepoint shortly after the meeting. It makes it disgustingly easy to weed out the actual action items as opposed to what's simply filler, even if you didn't attend. – CKM Mar 23 '17 at 22:13
1

I have had the same problem.

To help me with the issue, I have established what I must know in advance and I also have recorded all my meetings. Finally I explain to people I may have additional questions affer diggesting the content. I prefer this way instead of interrupting my colleagues all the time.

To put it in a context, I work as business analyst and meetings are a major part of my work. People around me know i am not a native speaker, so they understand why I am applying these things.

  • 1
    how they reacted when you asked them if you can record? I am afraid of some bad reaction. People like privacy, like if boss would ask if he can watch the workers monitor all day, I believe worker would not like that. – Will_create_nick_later Feb 4 '17 at 7:31
  • Also I see a problem that I might not easily find the time of the recording where was talked about specific thing. I think it would be must faster to ask a coworker who understood. But if what they want is to not help me, then maybe the only option is to waste more time but do it myself. – Will_create_nick_later Feb 4 '17 at 7:43
  • 1
    Most people wouldn't mind you recording a meeting, so long as you make the reason clear. If they object, just don't do it. Also, to find when things were talked about: when you change topic during the meeting, tap your recording device a few times and introduce the topic. After the meeting, open the recording in Audacity - you should see some very obvious volume spikes where you tapped the device, which you can skip straight to. – Andrew Sayers Mar 24 '17 at 21:53
1

One step is going to your manager and tell him that sometimes you have problems with the speed of talk in a meeting. I suppose it would help if people slowed down a bit. If you have meetings with people in different locations that phone in, sometimes sound quality is awful and improving that will improve your (and other people's) understanding. And I'll just duplicate Bruno's excellent advice to record the meetings so you can listen once more.

You can practice listening - with audio books, or just TV. Your understanding will be getting better just by listening a lot, with little effort. You might check if your TV can display subtitles; listening and reading at the same time will probably improve your understanding.

You might also have your hearing checked, just in case - some people can't hear well, and that's bad enough in your native language, and worse when people talk in a different language than your own. If that's the problem, that can be easily fixed, and many people don't know about it.

  • recording meeting - you mean record the audio? I thought about this. But I guess people might not like to be recorded, maybe they could not talk very free. Like all their mistakes would be recorded. And I feel bit weird doing it, because nobody needs it, why I have to be special. Btw I do practice listening - I listen audio books from time to time, radio podcasts, also have skype friends from other countries and we talk in english by calling. So thats why I thought its not a big problem. At least with skype friend, in case I do not understand smth, I just ask, and he explains. – Will_create_nick_later Feb 4 '17 at 7:26
  • Recording is often illegal without permission. – HLGEM Mar 23 '17 at 22:11
-1

Some of us have multisensory processing issues. I speak English very well. It's practically my native language. I do, however, find that many people talk over each other in meetings (rude!) and I cannot process the stimuli. It's worst if I am on a phone meeting because I need to see the people conversing in order to understand. For some reason, without faces, all voices start to sound the same to me. It is hard for me to tell who is talking even when I have known them for years. Please don't assume it is a lack of trying or a lack of command of the language. Slow yourselves down, let people finish their questions or sentences, and speak clearly.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.