Currently working in a digital agency as a project manager. We currently have a client who is extremely challenging to work with for the following reasons:
Error prone. Often sends us content for the project which has errors, that we end up spotting.
Often delayed when sending us content and assets needed to complete the project. Following this, the client then sets extremely aggressive non-negotiable deadlines which recently caused one of my developers to work till 6am. Not very happy about this.
Disrespectful when communicating with me in person or via email, at any opportunity tries to boss me around taking advantage of being a 'paid' client.
For example: We are contracted to provide on-site support for this client, where I do this role, the client recently sent an email telling me that I needed to come into their office on x day without first asking me if I have availability that day.
Finally, client often ignores my advice and does things their way.
I have repeatedly told the client of our processes, to ensure smooth delivery. I have been careful not to be too confrontational in case I burn the account.
I have since:
- Escalated this issue to my boss, he has acknowledged that there is a serious problem and is going to set up a meeting with them to figure out how we can work together.
I am concerned that the client's attitude may not change despite this, where we continue working with them for the money. If not how should I approach this situation.