I work in a tech SME with 20-30 software engineers. As expected in a SME, everyone should be involved in various everyday tasks (employees safety, lab usage planning, sysadmin tasks, etc.). However my boss has recently asked that we answer the phone two afternoons a week to allow the executive assistant (who's the one who usually answers the phone) to take some time to focus on accounting. However, if answering the phone is so brain consuming that she needs to get away from it when accounting, it will be just as annoying for engineers to answer the phone while focusing on something complex. Besides the fact that we won't be doing it very well, I think it would be counter productive. We won't hire someone to specifically do that either. The company receives more or less 2 calls/week from a client that does not have the direct phone line of the person (s)he wants to talk to and one cold call every few months. However, we do get a lot of spam calls.
I thought, let's accept the fact that, two afternoons a week, nobody will be answering the phone, and people will get a message with the telephone reception opening schedule instead. When I told that to my boss, she said that a company that can't be reached two afternoons a week will look unserious. What do you think?