I own a beauty salon. Right now I have 6 workers (2 stylists and 4 therapists). The stylists are specialized in cutting and all hair treatment, while the therapists generally do creambath, hair mask, and body spa.
First, when I don't have enough customers, someone will not work. No problem for me but they will be fighting over it (they get paid by commision although they still get basic salary).
I try to make a turn based system, the one who comes to work earlier will take on the first customer. They all agree on this. This seemed to be my best solution until I realized that's not the only problem. They all now look for certain work, the type which takes less time and is expensive (so they get more income). This makes them picky especially during the peak hours (or days).
My other problem is I have one pro stylist that has asked to be prioritized (stated in the contract). I find this difficult to manage as now my therapist are also able (and trained) to do all kinds of treatment (including smoothing and coloring), it's a benefit for the salon but not for my stylist.
All these problems reappear every week and I am now confused with my own system, the customers come by with or without reservation. Some of them only want to be handled by a specific person. This ruins my turn-based system.
I always motivate my worker to give their best service to their customer so they would come back and pick them. But now I think that could collide with my own system.
The friendship among workers is not strong anymore, they hold grudges for each other, the workplace is not a home for them anymore.