This situation has happened to me multiple times in numerous guises and I imagine it is common throughout business when one is doing some collaborative work with another team.
- I know that a solution that seems to involve my department losing out to another department is actually the better solution for us.
- But the feeling is that we don't want to be walked over and "on principle" shouldn't use that solution.
- I need to convince my department that, contrary to appearances, this is a good solution.
I have been tasked to negotiate a solution between my department and another department on how to provide reporting statistics to the audit department on a monthly basis. My boss judges that we should provide the bare minimum data and the audit department should do the rest. Through discussions with the audit department, I realize that this will never work given their lack of expertise and resources available. They would need a lot of help with it that it would be quicker to provide a fuller report to them ourselves.
How do I convince my department of what seems to be the worse option is in fact much better for us?
What seems to happen is that people's territorial instincts come to the fore and the cost benefit analysis is lost. "Its their job! We can't have them walk over us" And so on.
But as the negotiator of the solution, I know that if we go this way, we are in for a world of pain!