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Just a bit of background on the company I work for, and my position.
We produce cornice, skirting, dado rails etc and we supply a chain of building material shops under Walmart. I am the one who is responsible for this account.
Our lengths of skirting that we supply come with smallish stickers on them, displaying the profile information of that profile (size, profile name etc). Last year December, we had ran out of stickers for 2 curtain profiles, namely 3/67 and Bullnose. It is dispatch's job to put the stickers on the skirting lengths, but no one from dispatch had said anything about these 2 stickers running out, which had caused a big argument between my MD, dispatch and myself (account manager). We came to the conclusion that we are not going to put stickers on Bullnose and Coverstrip (just another profile) because they are low cost items (the stickers are expensive).
Now fast forward to halfway through May, he looses his mind when he finds out we haven't been sending Bullnose with stickers. He wasn't angry at me for it, but when I stood up for the guy running dispatch, all hell broke loose.
The guy in Dispatch, and myself have now been accused of twisting his words and "changing his policy without him knowing". This isn't the first time this has happened, where he does/says something and then doesn't remember it a few weeks/months later, because of this, I am getting into serious trouble and it makes me look like the fool. I do have another witness, but she is too scared to stand up for us.
Another thing, when we try and explain ourselves, he gets even more angry and shouts at us saying we mustn't interrupt him, which doesn't give us a chance to share what we have to say.
I really can't work like this under these conditions, especially when he makes a decision, forgets about it, and when "we made that STUPID decision, not him".
How can I get around things like this? There is no help in writing it down in my diary because he 'always remembers what he says, regardless if its written down in my diary'.