I started a part-time software development job two months ago. The company I work for has roughly 50% volunteers, but the position I applied for was paid (I still have a copy of the job advertisement).
I asked a question about how I should submit my time sheets to get paid, and they replied, "As your project is non-paid, you will not be required to submit time sheets each month".
Hopefully this is just a mix-up at payroll, but I sent a reply asking them to double check and that I wont be able to continue working if it's on a volunteer basis.
The problem is that any communication with payroll takes an unreasonable time to go through. Their reply to my question took 3 weeks and all my other contact with them has taken similarly long (hence why I've been working for two months without receiving payment yet).
How should I proceed? It's been a day since I sent the email asking them to double check and I haven't had a reply. I'm hesitant to go into work if there's a chance I wont be paid. If they do insist I'm working on a volunteer basis how can I go about getting payment for these past two months (UK)?
Update: I've contacted my supervisor about it. He confirmed that he thinks I should be paid, and payroll confirmed that I'm not down to be paid on their list. I'm escalating to try and get this resolved but the director has gone on leave until Monday and isn't answering calls.