I am a project manager. My boss has notified me that a member of my team is underperforming. My boss was covering me whilst I was away on annual leave with general day to day management duties. My colleague is a web developer on the back end. We know he has the ability but it just seems as though he lacks focus and concentration.
The following reasons are why he is underperforming:
- Producing error prone work i.e. work that keeps on breaking on production to the point it has irritated my boss.
To give him the benefit of the doubt he is a backend developer so it is hard to internally QA his work since it is not visual which is why we have encouraged him to write as many tests as possible.
As an organisation we have been very patient with him by allowing him to set his own timeframes, but often because of the above it takes ages to finalise work properly making him unreliable and not dependable.
We use project planning tools to track the delivery of work, I can see after coming back from vacation that he has not been using it. This is mandatory since as an organisation we are unable to track what has been delivered without it.
In comparison to my other colleague, the time it takes him to produce work is generally a lot slower. My other colleague work has bugs, but often they are resolved quickly.
He does not take a lot of initiative, sometimes it feels as though I need to spoon feed him with what to do i.e. reminding him to change the status of his tickets as he has completed his work etc.
He has trouble estimating how long his work will take to complete. I have tried to help him by breaking down the work into much smaller chunks and his estimates are still way off.
His work ethic is not as strong as my colleagues who tries very hard every week to complete the work he has committed to for that work.
He is very opinionated, often have had heated discussions when we disagree on something (I am often correct).
On the whole, this has been an on-going issue.
To improve his attitude and make him more of a team player, I have tried to:
- mentor him in one to one meetings by making him understand why things need to be done in a certain way. He seemingly agrees, but then after a few weeks old behavioural traits appear.
I am now running out of ideas. I have considered being a lot more firmer with him, but I am worried it may leave him demotivated.
Any idea how to approach this situation.