I'm a new hire at a job that has recently had high turnover of licensed staff. My job involves a lot of decision-making and 1:1 time with my clients that only I can do because I'm licensed to do it. I also have to document each session in detail. Once I take care of certain tasks and make a plan, I should be able to hand off the rest of the work to technicians who finish up with the client, with occasional feedback from me.
In my case, the support staff (technicians):
- physically make themselves unavailable when the time comes where I need them (bathroom, break room, on the phone, cleaning, doing tasks that could wait)
- act like they don't hear me when I ask for their involvement
- say things like "I guess" and "I...can" when I ask them for help
- say they're doing something and won't come across the room when I'm with a client and gesture or state that I'd like to tell them something (timely) so I have to stop what I'm doing or talk across the large room we work in (in front of several clients)
- do the job inappropriately
- tell me often how they "used to do it" (even though the way I chose doesn't have any drawbacks, and is only a slight variation).
- tell me "no" very firmly and loudly when I made a request regarding a reasonable yet unpleasant task.
- are passive aggressive, make little snide remarks to me, ask personal questions, and one of them openly show their jealousy towards my position.
These folks know fully well what they are doing. When other licensed staff come in to see clients, one of the support staff is visibly more helpful and agreeable; the other one stays uninvolved, and is consistently being paid to play on the computer. My being younger than them probably doesn't help. They've also been there years.
I'm getting behind in my documentation because I'm not getting support. I'm also spending energy deflecting their toxic behaviors, if they are around.
We really don't have a manager right now--there's a higher-up that works in another state (and thinks the support staff is great, by the way) and someone that's like a mentor to the licensed staff that works in another city--they check on us over the phone. I let the regional manager and professional mentor know that the support staff could be more helpful and recommended a group meeting. Someone bought us pizza, basically said "go, team, go" while the offending parties looked at their nails and played on the computer, and things actually got worse afterwards, although I stated some areas where we could improve and made myself open to ongoing communication.
- telling them instead of asking
- ignoring the behavior
- letting them know I could use more help
- being be more friendly
- being more assertive.
In general, I compensate by overworking & staying positive and acting like they're not getting to me. I definitely think they are toxic people, & that continuing to let them know how their behavior is impacting my work (which they already know) will only make matters worse. They're crappy because they want to be. I've worked with these types before, they try to push people out the door while kissing up to any senior leaders to secure their position, & in my experience, if management doesn't care, it probably won't get better.
I'm the one that has unfinished documentation, so I'm the one that looks bad. There's no objective way to remotely assess whether the techs are doing their job. I stay late, I rush around trying to get things done, the rest of the group eats snacks and giggles and chats and literally lies down at times. As a new person on staff, I'm the one whose work is likely to be criticized and scrutinized. I feel like if I complain more, I'll be seen as the problem. I'm still learning processes, & they definitely aren't making that easy. What can I do about this situation?