I recently got a job that has been great. Unfortunately, my boss is now trying to ask me to do something I feel as unethical.
I have a presentation in front of a group of potential clients next week, and I am being told to keep reminding them that our bank has "The best banking customer service in the planet!"
Now, I've had interactions with over 20 banks, and I can safely say that we have the best customer service out of any of those banks. But I haven't worked with every bank in the planet. So it would be a downright lie for me to say we're the best, because I just don't know for sure.
I've asked my boss if I can change the wording to "We have great customer service" or "We're probably in the top 10 in the world", but he said no.
Is it better to escalate this to my boss's boss? Or be defiant and refuse to say this to our potential clients? Or should I just resign and look for another job?