I recently started to work as a coordinator. Part of my job is to QA our products that are very similar to each other. A developer did not inform me about product B that was ready for QA. The same day boss asked me about the progress on product B QA(I was not aware of it at that point) during the team meeting, I did not handle the situation well, I mumbled away that I will take a look and complete it as soon as I can.
What is a gracious way to handle such situations? I don't want to look like I am pointing fingers and saying it's someone else's fault.
Another issue is that I have many tasks going on and its hard to keep up with everything, I usually have a to-do list in my pc, I didn't have it with me during the meeting because I was not usually asked on my tasks there before. So I got completely scared that I missed something although I did not, that was the reason I mumbled away :(
Please share guidelines.