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After i finished my Bachelor degree I was looking for a job in some international companies so I was creating accounts on their career sites and applying directly from their systems. Then I decided to continue my master degree and I didn't apply more.

Recently I was applying again as I finished my Master degree but I had to create new accounts as I am not using my old email address anymore.

So one company contacted me for a job interview over the phone and We had a call immediately as I was free and ready for these calls. Everything went well and we deal they will contact me by email and send me the dates when I can come to their office.

I was glad then the next day I received an email from HR that they were searching my name and they found duplicated accounts with the same name and they rejected my application based on this behavior.

I tried to explain them that I have created the old one 2 years ago when I was looking for a job and I stopped using my old email address so I have created new profile with my current email address but it didn't change anything with them.

I am very worried now if it will be the same with my other applications in the other companies and I will be rejected again for this reason which I didn't have in mind at all.

How can I avoid something like this happening again? What can I do to be proactive with letting the company know if I have created a profile years earlier?

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    Consider yourself fortunate that you don't have to work for a company that foolish. – Dan Pichelman Jun 28 '17 at 16:43
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    Did you actually speak to someone? How about the person who you interviewed with (if they weren't HR)? Say "fair enough..... so how do I update the email on an account I haven't used in two years and can't reset the password because that email is no longer valid?" Seems awfully rigid. – PoloHoleSet Jun 28 '17 at 16:46
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    It sounds like you need to call and talk to someone directly. Explain the situation and ask them to look at the activity on the two accounts. It may be very clear for them to see that one was accessed 2 years ago and not recently. I assume they are hostile toward people who apply with several accounts to increase their chances of an interview - which you clearly did not do. – wildbagel Jun 28 '17 at 17:01
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    @JoeStrazzere - if they haven't used it in two years, and "forgot password," the process for logging in (pre-requisite for changing the email) would include a link to reset the password being sent to the email on file, which, by the description, seems like it is no longer a valid one. So how would they do that? – PoloHoleSet Jun 28 '17 at 18:36
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    @JoeStrazzere - Many system are hosted services (company won't be able to), and almost none will allow alterations to an account with personal information without proper credentials (or, at least, they shouldn't) for that account, which no one at the company should be able to access. I certainly wouldn't trust that an HR generalist would be able to do that, and most companies don't have HR technical expertise, and HR systems are way down on the list in terms of allocating IT resources. I'm IT now, was HRIS/HR technical support before that, so that's my own slanted perspective on it. – PoloHoleSet Jun 28 '17 at 18:47
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I would consider this a very strange behavior for a hiring company. I'm certain I must have multiple accounts on at least one company site, and I've only applied for jobs a handful of times.

The only reasonable concern on their side is that you are trying to cover up some misbehavior or avoid some bad thing that was tied to the first account, but given they found that first account and there is nothing negative there (I assume?), it sounds like they're just being unreasonable.

I don't think you need to worry about this with other companies. Just carry on applying like you have been, and if your initial account is unrecoverable, make a new one. You're hardly the first person to create one account with your undergrad email, then lose access to that, and have to create a new one with gmail/etc.

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