I am a project manager for a design firm. When I initially started, I was to do an assessment of the company. However, the project manager at the time and one of the senior executives did not want me there. Therefore they instructed everyone to NOT speak to me. The employees are young and impressionable.
Fast forward, the project manager was demoted and moved to another office (his own fault), and I was made project manager. His support staff did not approve of that. Therefore, they are resistant to any changes or suggestions made by me. It’s a challenge with them daily. Most of them are not college graduates - they lucked out when they got this job. But because I am not "technical" (as they say) they do not feel they need to respect me. However, I have been a project manager for most of my career, managing technical projects successfully without being technical. What they do not understand is I have leads and supervisors who are technical; my job is to ensure that we meet our deadlines and that process and procedures are adhered to.
Fast forward again, I have had a couple of subordinates file a formal complaint against me stating I am not technical, I am disrespectful, etc. They are all inaccurate. However, they used an outburst I recently had with them as the catalyst to go to management to have me removed. I accept responsibility for losing my cool, but it was after a year of hitting walls with them.
In past jobs, my employers would not tolerate a subordinate not doing as they are told or filing a complaint against a manager for that manager telling them to carry out their work. IF it's not abuse or sexual harassment, they would normally comply.
What can I say to my employers about this situation and why they are allowing the employees to go over my head?