I'm currently an apprentice software developer working on my first project. The project, which I took over from the previous apprentice who left after getting sick and tired of the customer(s) constantly changing their mind on things and adding things, is nearing it's conclusion - I've been working on it for almost a year even after taking it over from the previous developer.
The changes being made now aren't too major. It's more validation, tweaking functionality here and there, and just refining the smaller details whilst the system is installed and tested in parallel with the outgoing system.
In the project, I'm using controls developed by Infragistics and there's a specific issue with the UltraGrids which I have been aware of for a while but has been marked as a low priority job by the customer.
Each release I send over for testing is marked with items on "Fix List" spreadsheet that they created with priority of jobs. Every single time I get an email with feedback, new things seem to come up or get added, which in some cases is understandable, but one thing in particular really irritates me.
The customer ALWAYS adds to the bottom of the list "Item x (The issue with the grids) has still not been fixed. I've tested again and it's still the same. Low priority".
I am fully aware this is an issue; when I'm getting free time I am researching why it's not working properly, but there are now 4 or 5 items on the fix list stating the exact same thing isn't working, when I've never updated the list to show that it's been changed. Whenever I fix something, I'll fill the cell in yellow to show it needs testing, but I have never marked this item in yellow.
This is really bugging me (If you'll pardon the pun) and I don't know how to deal with him doing this. At times, it makes me want to send him a strongly worded email telling him to stop adding it, I know it's still there to be looked at, but of course I can't do this for obvious reasons.
What is the best thing to do in this situation? I'm not sure whether to just ignore it, if I should reply, or even how to word a reply if I did.