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I started a new job a few months ago and they are very strict on timing. In fact if we show up 1 minute late we get written up. We recently finished training and are now told to show up 15 minutes early to get setup and have all our computer programs ready to go when our shift starts (one of the programs we open actually is the official time keeper for when we are considered working).
A large part of the job is talking on the phone and we are required to stay late if the call hasn't finished before our end time. We don't get paid for this time either, and it happens at least once a week.
I like the job and intend to keep it, but it seems like each day I learn something else I consider unfair. What actions options do I have? I would like to get the instructions in writing that I have to be their 15 minutes early encase I latter learn this isn't an official rule. Where I live an employee can't get fired for refusing to do unpaid work, though I don't think refusing to follow the rules is a good idea.
Would it help if I send a message to the HR or payroll department along the lines of
I have no problem arriving at work 15 minutes early. Just wondering if it's considered normal pay or overtime?
note the sarcasm as I already know they think they can get this for free.