I am one of the two Senior Oracle ERP Developers in a Global BPO Company and we have tons of IT Projects coming in, mostly large-scale projects that go on for a couple of months. We don't have anyone else, no Junior Developers to do the job. The workload keeps on increasing and I was told to refer some of my colleagues from previous companies I've worked in and I obliged. I was the one who contacted them, set the call schedule and other things, even though it wasn't my job. These people I referred were pretty good; I personally mentored some of them. But somehow, they don't make it past the final interview for unknown reasons. I talked to my referees, and they said they expressed their interest in any role (Dev or Support) and the interview was not that technical. I asked my Senior Manager about it; he says he's looking for someone with the same skill level as I am, though i think he was just flattering me.

Fast forward a year later, we're still in the same situation, looking for people to hire, even just for a Junior position. The workload is getting worse and we're not getting the help we need. Is it all right for me to escalate this to someone of higher authority?

Also, interesting to note:, there was this one applicant who applied directly (meaning I did not refer him), and upon viewing his resume profile, he had no Oracle Experience whatsoever, and has no prior experience in development in any language. I was surprised that he was hired only after 1 interview, although he was assigned to the Support Team. I'm just wondering what the criteria was and why the ones i referred weren't hired, even just for the Support Role.

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    What happens when the workload increases? Do they expect you to just work extra hours to make it happen? And do you go along with that? – Erik Jul 18 '17 at 15:02
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    @Erik, yes, they expect us to work and hit the deadlines and work extended hours (for free, if you can note that). I have my objections but I can never win the argument. – AddictedWithOracle Jul 18 '17 at 15:05
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    It seems they have no reason to hire anyone else, then. The work gets done, so there is no actual "too high workload". The objection to "work more hours for free" should simply be "no". – Erik Jul 18 '17 at 15:06
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    @AddictedWithOracle The way things usually work in this world is, if you allow people to treat you like a doormat, that is exactly how they will treat you. – Masked Man Jul 18 '17 at 15:07
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    "My manager is not doing a good job, can I make him do one?" ... No. – Bernhard Barker Jul 18 '17 at 15:15

When you are assigned a task and a deadline you need to stand up and tell them the deadline is not realistic. Tell them you will analyze the task and come back with a deadline. Give them x man-weeks and when they say well work more than 40 tell them that is based on my current man-week and it is more than 40. If they slide an emergency task them tell them which task(s) will be delayed.

  • while I feel like this is accurate information to tell OP based on the background portion of this question, I don't think it answer his actual question " I'm just wondering what the criteria was and why weren't the ones i referred hired, even just for the Support Role" – SaggingRufus Jul 18 '17 at 15:15
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    @SaggingRufus Not how I read it. The workload is getting worse and we're not getting the help we need. Is it alright for me to escalate this to someone of higher authority? – paparazzo Jul 18 '17 at 15:21
  • that is the proper answer to that question, I guess we just read it differently! – SaggingRufus Jul 18 '17 at 15:35

Is it all right for me to escalate this to someone of higher authority?

If a company has been looking to fill an ordinary, non-unique position for a year, and hasn't yet hired anyone, it's because they don't really want to.

Escalating this to someone of higher authority will likely not be telling them anything they don't already know. In decent sized companies, HR continually updates management on the state of hiring - new hires, open requisitions, how long open reqs have stayed open, what channels they are using to fill open reqs, etc.

The only thing you would accomplish by escalating would be to make an enemy of those you "skip over". That's not something I'd recommend.

Some companies, and some departments, delay hiring as a way to make their numbers look better. And often better numbers translate into better bonuses (for the managers who are measured by those numbers at least). I've worked at companies where it was rather routine to get rid of all contractors when fiscal year-end approached, whenever it looked like the bonus numbers were in jeopardy.

You may need to just accept that your team will have fewer members, and a higher workload, than you would prefer - probably indefinitely. If that isn't palatable, you may need to look elsewhere.

I'm just wondering what the criteria was and why the ones i referred weren't hired, even just for the Support Role.

The only way to know that is to ask the hiring manager.


Welcome to the real world.

This is one those live with it or leave situations. As you are not in charge of hiring, you don't get to choose who is hired. Managers have a right to manage and they decide the definition of qualified.

It seems out of place to talk your manager about his/her hiring habits. If you are unhappy with the situation, you may just have to leave.

My guess is the reason these people being hired has nothing to with how qualified they are, but rather how much they will cost. People with less experience (in general) get paid less. If your manager is trying to cut costs, hiring people with less experience in the tools used means they can pay that person less.

At the end of that day, you will never know why your referrals were not hired, and that manager is under no obligation to tell you. The criteria used to screen these candidates could change every time they offer up a new position.

  • just to clarify, i didn't directly ask him why weren't they hired, i just asked if he was able to interview them (so as to lead the conversation going to why they weren't hired). – AddictedWithOracle Jul 18 '17 at 15:11

The thing you need to escalate has nothing to do with the hiring. It has to do with being tasked to work extra hours, indefinitely, while the work piles up. THAT'S the issue you should be taking offense to. Nothing else. Hiring isn't your responsibility.

There's a good chance that upper management has no clue that you're breaking your back to keep up with the workload, because you've stayed silent on the matter. Unfortunately, silence usually translates to consent. In the meanwhile, I'd guarantee that you've been experiencing negative impacts in your life in the areas of maintaining positive relationships, your health, stress levels, and your mood. Speak up!

Even a mule - a "dumb beast" - won't work if a farmer won't feed him properly. Treat yourself more kindly :)

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