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I'm an account manager for an automotive supplier. As just about everyone else I use email as my daily primary tool to conduct business. I'm sending out emails to various personnel within our organization for quotes, customer issues, complaints, needed information, etc.
And a majority of them go unanswered and I have to follow up multiple times. And often - I don't even get an acknowledgement of the email or request.
My boss is constantly on my back because I don't have answers despite my multiple emails, calls, etc to the people I need information from. I'm juggling dozens of tasks every day and there are times I forget to follow up a 3rd or 4th time.
Unfortunately other departments are not held to the same follow up standard required from my boss. Coincidentally we use Outlook as our primary email.
I'm not sending emails for the sake of sending emails. And when I want to go to someone's boss for not responding - my boss tells me not to.
Are there better tools in Outlook or elsewhere that I could use to help me stay on top of my emails and lack of responses?
Does anyone have any suggestions as to how I can better stay on top of those who don't answer?
Adding a due date with reminder would be perfect. I'd like something that's easy and quick to use as I manage hundreds of emails daily.