I am a German guy working in a company with around 50 employees in Germany. I am responsible for IT. The hierarchy is flat, with the exception of the manager of course.
The way of speaking is pleasant. If someone needs help from me, they usually ask if I could swing by and have a look at it.
Then there is this other guy. His emails always have that demanding tone. On top of that, he always blames the tech first, instead of asking me what might be the issue.
Now, this other guy sent this email:
today, access is not possible again.
Please configure that.
(Original email is in German.)
First of all, his demanding tone really annoys me. As a co-worker, he is in no position to order me around. Secondly, access is possible. I explained to him in person how to access mailboxes of co-workers via Webmail. It's not a configuration problem, but a problem of him not listening. (I absolutely hate when people always accuse tech first, as this also kind of reflects on my ability to do my job as a sysadmin. But mainly because it shows no research effort and does not help me one bit without a screenshot of the error.)
I want to tell him to phrase his emails in a respectful manner. Something along the lines of:
today I had trouble again accessing those emails. I did this and here is a screenshot of where I struggled. Could you assist me please / have a look at this please?
But before I do, could you please give me a reality check whether it's just me having a personal problem with that attitude, or whether his attitude is in fact rude.
As a sidenote, this is not a single incident and it's not a problem of writing. The way he acts and speaks is the same. He comes off as bossy.
Edit: Sorry, if it has not been clear. I want to emphasize that the question is about the tone and how it is perceived. Although I appreciate your input about how to train people to write support tickets, that is not the primary matter.