As part of my day-to-day duties and responsibilities, I am often tasked with assignments that might be outside of my immediate knowledge. Despite this, I make sure I do my due diligence in researching the topic on my own before reaching out to specialists in my organization. I am well aware that most depts. are swamped and individuals having to juggle multiple assignments themselves.
With this said, I am at a loss as to what would be a good time period to follow up with requests whether via email, or a support ticket, or phone call.
One day? Two days? A week?
If I don't for a couple of days, does this mean that I no longer require services?
Note: this is not an interviewing question of how soon to follow up, but rather for inter-dept. communications.
Update as of 2017-09-21
So after exhausting my options, I escalated the issue to my manager and he/she convened a meeting of the minds.