A week ago, a coworker receive a email from one of the company's client. In that email they ask about review a "problem" with the results of a report - he didn't say which report exaclty.
I received this email monday this week. I checked it, but the email is very incomplete, barely says "no data at X day".
I approach to my boss and the coworker "who actually deals with the client" saying about the email was unclear and you should contact with them and asking more details = this info is not enough.
The main reasons about why I don't want and I'm not involved in client communication are:
- I'm working in other projects and in no other project I hadn't been asked about calling clients "via phonecall".
- They rarely are available and only in specific schedule (which I don't know).
- Frankly (and they know), I really don't like lie, make excuses or any related to handle clients.
Coworker listen me and gives me no answer and boss reply was "call X person" = the person who sended the "email" but neither the boss, coworker or even I had contact - this is (it seems) a final user of the reporting program I developed.
They basically dropped this ball on me. Boss don't really care and coworker is busy handling with other projects and clients.
How to handle this situation that doesn't involve:
- Search another job (at least, not yet).
- Call this user/client.
- Compromise myself to call them.
My boss asked about if I call this user. I reply I didn't because I have to set a updated version but it needs testing - implementation of this program has not any negative impact in production, but the client who has the credentials for remote connection is not available and he it's hard to get callback only after a few days later.
I would like to learn what can I do for better my question - which I assure you, is a real problem I'm facing.