I recently learned that a new policy means that vacation time and sick time in my office is counted against our 'utilization' goal (time spent on productive work). As such, if a member of my team takes enough PTO in a month they cannot reach this utilization goal and will not receive their earned commission.
I have filed a complaint with HR as this contradicts what is stated in the employee handbook. My manager then contacted me regarding my complaint.
Is it appropriate for my boss to contact me regarding this? Is it fair or a breach of employment contract to say that our PTO is counted as 'lost time' against us? Should I speak with my boss or keep it to HR? I am not in a union.