Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [billing]

Questions relating to the monetary charge in return for completed work

83
votes
5answers
7k views

Received an invoice from my ex-employer billing me for training; how to handle? [closed]

About 4 months ago I started a job and quit after a month due to a ton of awful things about the organization that aren't relevant here. Today I received in the mail a letter from the company stating ...
6
votes
5answers
1k views

Freelance programmers: do you charge when you get stuck?

I'm contracting with an awesome company that gives me challenging work and is very supportive. Occasionally I can't figure out why my code isn't working. Classic programming, but I feel bad billing ...
1
vote
2answers
289 views

Best time to “remind” a client that payment is due [closed]

I have had a client for about a year, and I did a bunch of work before billing them - they were totally fine with the bill and everything and it wasn't anything too crazy (a couple of thousands of ...
2
votes
5answers
1k views

My Employer forcing me to enter double billing for two customers

My US based fulltime employer forcing me to enter double bill for two customers of 40 hours each. We may be working any where from 40 to 45 hours per week but management forcing us to enter 80 hours ...
1
vote
2answers
452 views

How to indicate to a partner/client that I will bill them for raising unwarranted concerns? [duplicate]

I am working on a project with a partner company (X) for another client (Y). The team at X works with us on some aspects of the project and is the primary interface with the client Y. So, in a way, ...
5
votes
5answers
717 views

What are viable alternatives to billing by the hour?

Whether you are freelancing or your company is offering a contract, it is very common to charge by the hour. Yet: The customer wants a result within a reasonable time for a reasonable price. Whether ...
8
votes
3answers
834 views

Is it a common business practice to bill short breaks taken to regain focus on work?

Software engineering requires lots of thinking to analyze complex code, and implement solutions and fixes to difficult problems. Hence, it is usually impractical for a software engineer to retain ...
83
votes
6answers
15k views

Is it common business practice to consider constructive break times as billable for consultants?

My company is considering to work with an international IT company to implement an ERP system in our workflow. This is our first time working with this kind of cooperation (usually we just buy a ...
4
votes
4answers
943 views

Are clients normally billed for time you spend on fixing bugs?

I have a client that doesn't want to pay for the time that is spent fixing bugs, is this normal not bill clients for time that you had to deal with bugs? SITUATION: I billed a long time client for a ...
73
votes
11answers
16k views

My manager asked me to hide project costs. Is it unethical for me to comply?

I'm a software architect at my company. My company is presently invested in a project that's being architected and developed by an offshore team. A few of my in-house colleagues and I have recurring ...
4
votes
2answers
656 views

How to convince management of changing unethical billing practices?

Throwaway account because others can trace accounts back to me and my company. Related to Unethical Billing Practices?, but different question. I work for a software development company, and I work ...
-1
votes
3answers
615 views

Is It Double Billing?

If the company I currently work for is looking to outsource a website to an outside contractor. Would it be possible/ethical/legal for me to apply to that company to intentionally work on this ...
8
votes
1answer
526 views

Is logging time a billable activity?

I work in a complicated situation where I'm a sub-contractor to a contract for a customer with customers. This leads me to "TPS report" type situation where I am expected to log four unique timesheets ...
6
votes
1answer
2k views

Unethical Billing Practices?

I have been working for a startup for a period of time, which performs consulting work. There has been a fair amount of pressure for individuals to meet a given number of 'billed' or 'billable' ...
0
votes
5answers
384 views

Including billing rate on Resume?

I'm currently a student attending an American top 50 university and I work at a mid-large sized financial consulting firm. The firm bills me out to clients at $75 an hour and I've done hundreds of ...
1
vote
2answers
183 views

What does it mean when your invoice is immediately payable? [closed]

In the invoice, it says that the payment is divided into 2 stages: Upon the start of the project: 50% is immediately payable. After the end of the project: 50% is payable within 30 days. What does ...
161
votes
16answers
24k views

How do I prevent a client from bleeding me dry with small questions and tasks they expect to receive for free?

I do some work for a client for a set price and get paid. Later the client will email me about something, usually requesting a small task or my asking my expertise on some minor issue. I provide it ...
1
vote
1answer
161 views

How to respond to a customer's demand for payment extension? [closed]

I have a client who wants to purchase an artwork. After three weeks of questioning about my artwork finally he is convinced to buy it. I have offered him discount after his multiple request and 15 ...
0
votes
3answers
248 views

Analyst Presented to Client as Principal Consultant [closed]

I"m an analyst at a consulting firm, but in a project kick-off meeting with the client our project manager introduced me as a principal consultant. In the slide deck it also listed I was a principal ...
-2
votes
3answers
754 views

Worked 6 months for someone who refuses to pay [closed]

The last 6 months, I worked for a person (1 month at their office, 5 months remote, living not far). During the last month (March) another developer joined the project, the management became hard, ...
85
votes
8answers
27k views

If I forget to invoice a customer, who pays?

I am a freelancer. Last year I did a large project for a client. The job went very well. However at the end of the project things were quite hectic with me wrapping up the project and starting a new ...
3
votes
2answers
161 views

Standard for billing followup consultation work

There are companies which I visit on a roughly weekly basis for a few hours to offer consultation about algorithm development, for a specified payment per hour. Sometimes, in between my visits there'...
0
votes
1answer
171 views

What benefits can I ask from a company that wants to contract me abroad for six weeks? [closed]

I'm flying from one ME country to another ME country. I wanted to fly back on the weekends, as my family is here with me now. I also wanted hotel accommodation (they wanted to throw me in a villa they'...
5
votes
3answers
354 views

Should I mark up my normal rate when using a freelancing site which takes a cut? [closed]

My rate for direct freelancing projects is X. A client has asked me to use Upwork, which takes a 10% cut. Should I increase my rate to X + 11%, putting the overhead on the client, or keep the same ...
34
votes
3answers
4k views

Lost track of how many sessions I tutored - what should I do?

I was paid in advance to do 10 sessions of tutoring, once a week. Unfortunately, I did not think to keep track of how many times it actually happened, as there were some weeks where it didn't work out....
36
votes
5answers
9k views

Can I bill the client for my time learning his system? [duplicate]

I'm working on some bug fixes on web project for a client/friend. He has everything set up and working, but called me to fix a handful of bugs. I've never used his system, I barely know how it runs, ...
2
votes
2answers
2k views

IT contract jobs - how and when to ask your billing rate?

As you know, IT recruiting firms provide client companies with skilled contractors on an hourly rate which is also called the billing rate. The recruiter takes a "small" percentage of this rate and ...
3
votes
1answer
258 views

Is background design/problem-solving time considered billable? [closed]

Say you're doing contract development work that is accounted for and billed on an hourly basis. There has been no design work done/provided up front, and the project involves a number of problems ...
2
votes
2answers
347 views

Why does a my client insist on my incorporation?

I'm a software engineer out of Quebec, Canada. My current contract is going through a headhunting firm. I bill the headhunting firm and they bill the company I'm actually doing work for and take a ...
1
vote
3answers
751 views

How does billing by hours work as skill increases and time to completion decreases? [closed]

If I start a new job and I'm asked to do some work for a client. The company bills the client in 15min increments, I spend time learning my companies' setup, where things are, etc... I end up billing ...
5
votes
6answers
1k views

How to deal with “cheaters” regarding billable time?

I work for a company that uses outsourced contract developers paid hourly but physically located in our office. At the end of every month we get an excel sheet from their outsourcing companies with ...
19
votes
5answers
5k views

How much time should a consultant bill for waking up at 3:00 am and doing 5 or 10 minutes of work?

Recently, I've been doing a lot of production support that requires off-hour work. Recently, I've been asked a couple of times to get up at 3:00 am and check the status of our data, which only takes 5 ...
11
votes
3answers
3k views

Freelancer - Proof of work hours

How do you document or proof the hours you were coding when on an hourly paid freelance job? I normally use timesheets for in-house consulting, but if a customer would question the billed hours that ...
40
votes
8answers
5k views

As a freelance web developer, should I bill for my learning curve?

I am developing a project for a client where I have a little bit of experience in a particular clientside framework - however not that much. There are times I have to go off and spend anywhere from 10 ...
24
votes
6answers
4k views

How should I [ethically] divide my billable time, when my work is mutually beneficial to multiple customers?

Consider the circumstance where someone works for multiple customers and charges them on an hourly rate. This is pretty common. However, how should an hourly, contractual worker bill their customers ...