Questions tagged [clients]

Questions relating to the customers of ones company or work

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-3
votes
3answers
1k views

How should I prepare for a meeting with a client about large amount of bugs?

I have a meeting tomorrow to discuss concerns about the many bugs inside of an application I recently upgraded. How do I prepare for such a meeting?
80
votes
14answers
20k views

I'm being blamed for not responding to an email from a client that was directly addressed to coworker

I work in development and support for one of my company's products. I'm the only support employee, but there is another person that is above me. He's not technically a support employee, but he's ...
0
votes
4answers
3k views

Client was a victim of ransomware attack, how do we continue projects while they recover?

Our client had all their files encrypted through ransomware. They are negotiating payment of half a million dollars to retrieve data. It will take a month. They lost all their digital utility system ...
4
votes
1answer
381 views

How to improve quality on reports that clients don't read?

My co-workers think that because our clients don't read our technical reports, we don't need to do high quality work (i.e. spend time revising, correct spelling, proper formatting, grammar, etc. ). ...
7
votes
3answers
699 views

How do I handle an extremely late delivery?

I took a client on in February for a mobile app. Another developer had built some infrastructure and I told them that I might try to save some of the infrastructure. We made an agreement for certain ...
9
votes
3answers
1k views

My work is being pawned off to my colleague. Is it reasonable to apologize to my colleague?

I recently came back from a long trip at a client's location. This trip took longer than expected. There were many problems and I couldn't figure out if they were caused by my lack of knowledge in ...
0
votes
1answer
308 views

Communication between two vendors of the same client

There are two vendors working for the same client in different departments One of them, let us call them 'A', looks into the global IT operations, improvements and projects. The other one, 'B', ...
-1
votes
5answers
652 views

How to whistle blow unethical project decisions to client.?

I was the Architect for a project our company just started working on for an MNC. The one who runs the project from the client side is a good friend of mine. For some unsaid reasons, and due to ...
3
votes
3answers
370 views

Structure for client visit

we have a very important client visiting our office. One key aspect of this visit is the client’s desire to interact with our staff at all levels, ask questions, understand what they are working on ...
1
vote
2answers
467 views

How to get project manager to be in charge of communications with the client?

I am developer in a technology consulting company, where each developer is assigned to multiple client projects simultaneously. Each client project has a designated project manager who is responsible ...
56
votes
12answers
15k views

How do we improve the relationship with a client software team that performs poorly and is becoming less collaborative?

I work as a team leader in a team of 6 (2 very senior devs, 1 senior dev, 1 medium level dev, 1 junior dev and 1 senior graphic designer). Our client has his own internal team of 5 (1 architect, 2 ...
3
votes
4answers
885 views

Taking favor from the management while attending an interview

Most of the projects in Indian major IT companies are outsourced. The standard practice to get a candidate on-board is to follow a series of interviews, one of which could be with the client where one ...
143
votes
10answers
29k views

What to do when during a meeting client's people start to (physically) fight with each other?

I work on a project that requires many on-site meetings at the client's location, with client people from different departments. These departments can be considered as closed silos, where everyone ...
7
votes
1answer
992 views

Should my client be so concerned about basically my death?

I made an offer to a long-time client to build a system for them that would increase their profits drastically. They agree at that point. The problem is if the system completely broke for a few days, ...
4
votes
4answers
408 views

How to present a report which criticizes the vendor's work to that vendor?

I've done a report analyzing how a vendor had done a piss-poor job in our project. The report is basically an explanation why the vendor's technical choices are terrible, and supported by various ...
0
votes
2answers
290 views

Continue working for a company client after leaving the company? [closed]

The current setup for my team is a team of developers that report to a manager (who is part of the company management), we take calls directly from the client and these calls happen very frequently ...
1
vote
3answers
561 views

How to answer clients / supervisors when they ask “Are there any other errors?” [closed]

In a scenario where it's near impossible / too difficult for me to guarantee that there will be no errors, how do I answer that question without making my clients/supervisors anxious?
0
votes
3answers
268 views

How to deal with client who is not accepting his mistakes and arguing a lot while giving requirement [duplicate]

I'm team tead and working in service based IT company and I worked as a dedicated developer on one of the project which is based on middle east. As a part of the dedicated job, I have to go through ...
5
votes
2answers
429 views

How to have honest conversations with the project leaders about a difficult client

So similar to this question: How can I deal with a difficult client? Except that we know that the client is difficult and have had multiple meetings dealing with after-effects of the client's ...
3
votes
1answer
427 views

Client won an award using our product, how to mention on CV

In my last role, a client won an independent industry award using a tech start up product we developed. As part of using the product they partnered with us, but at the award ceremony due to admin ...
3
votes
1answer
201 views

How can I communicate progress with a client?

I am a tutor for a student and I work with him 7 days a week, for about 2-3 hours a day. The student severely struggles with math, although I am a tutor for every subject (he is in high school). His ...
-4
votes
1answer
101 views

Could I ask an employee of my company's client for a recommendation letter ? Will it violate any company policy?

I will be applying to Graduate schools for Fall 2019. I have taken my GRE and will be planning to take again. My undergrad core GPA is not very good due to health problems, which I will mention in my ...
2
votes
3answers
185 views

Spin off freelancer partnership - portfolio on website with projects from former company

I am a software developer, currently working at company X. Me and the rest of my team are spinning off to make a freelancer partnership (I think it's called an agency in other parts of the world). ...
-1
votes
1answer
410 views

My manager wants me to start facing with clients without proper training..? [closed]

So I've been with the company for eight months and it's been hard getting proper training I needed to do the job. I almost have to beg/bother my colleagues to help me since there is no offical ...
4
votes
3answers
794 views

Can a client force me to transfer my (digital) notes to him? [closed]

I'm in a lot of meetings on a daily basis. So I usually take notes to help me remember what we discussed during the meeting and to have a backlog of any tasks I might need to perform. Recently I've ...
5
votes
3answers
645 views

Management falsifying project time billed to client

I'm asking this question on behalf of a friend who works for a large IT company. The company has a large contract with one of their clients. Within this contract, they get a number of smaller ...
6
votes
2answers
301 views

Is it acceptable to e-mail a client regarding potential opportunities in their company?

I work as a junior consultant for a medium-sized firm; one of our clients is one of the largest companies in the world, let's call it Company ABC. One of our contacts in Company ABC, Mr. X, is mid-...
-1
votes
1answer
212 views

How to quit job with consulting company but keep job with client? [duplicate]

I've been working with a consulting company on client site for almost two years, as a software engineer, specifically DevOps engineer who has done cool things like automated the integration/delivery ...
14
votes
3answers
2k views

Discovered a bug that cost the client money. How do we resolve this with the client? [closed]

We recently discovered a bug in our payment gateway software. The amount of the transaction passed on to the client is less than the actual amount. The last time this piece of code was modified was 5 ...
1
vote
2answers
316 views

Best time to “remind” a client that payment is due [closed]

I have had a client for about a year, and I did a bunch of work before billing them - they were totally fine with the bill and everything and it wasn't anything too crazy (a couple of thousands of ...
79
votes
5answers
20k views

Angry email from customer insisting he didn't get a refund [closed]

I run a time management app with a monthly subscription model that gives users the freedom to cancel whenever they feel like so. Normally if a customer cancels at the beginning of the month after they ...
2
votes
5answers
1k views

My Employer forcing me to enter double billing for two customers

My US based fulltime employer forcing me to enter double bill for two customers of 40 hours each. We may be working any where from 40 to 45 hours per week but management forcing us to enter 80 hours ...
21
votes
8answers
6k views

Dealing with delayed payments for my work

Context: I'm currently helping out my friend, who is full on into creating his own cryptocurrencies business, by creating simple landing pages for him, installing WordPress, etc. As we are friends (...
7
votes
4answers
1k views

How can I better understand manager or clients with strong accents?

In most of my daily life, I can understand most of the American English(and some Chinese) speaking people I come into contact. But in my office/workplace, there are more and more people with a heavy ...
-5
votes
2answers
290 views

How to I highlight that I am deputed at client location since I joining my company?

I am deputed at client location from very first day I joined my current Employer. Now it's time for my yearly appraisal. So how do I show it as a positive point and highlight it as positive point to ...
52
votes
6answers
12k views

How to deal with a client who has little idea what his employees are doing? [closed]

I am a freelancer providing service to a small company. Let's call the boss John. Alice and Bob are two of his employees. I am not a part of John's company nor management team, I am simply an external ...
3
votes
1answer
469 views

How to drop a difficult client without burning a bridge?

I've had a client for over 2.5 years, and the relationship has had its ups and downs. While I've learned a lot, I'm looking for new challenges and importantly, I feel I'm not being utilized to the ...
80
votes
12answers
17k views

How to gain motivation to do “boring” work?

I am an intern at an auditing firm. Completing this internship is mandatory to become a qualified chartered accountant. I like this profession, but sometimes I have to do boring jobs for which I have ...
-3
votes
2answers
474 views

Forcing usage of clients laptops because of VPN access

Our company has a client that is a big, slow, national company. They don't know how to provide us the VPN access; instead, they sent us some computers with Windows in German, so we can access their ...
3
votes
5answers
536 views

How to drop a rude/unprofessional client?

I have been working with a client for a few weeks, and recently I have needed to liaise with another of their contractors to sort out some technical issues relating to the work. During the course of ...
0
votes
2answers
347 views

Client does not realize how bad previous contractors work is [closed]

I'm working on a project as a freelance web developer. Apparently I am the fifth dev in 1.5 years to work on this project. The web app has fairly low complexity. It is an online assessment. User ...
-4
votes
3answers
288 views

Can a recruiter release your reference name and number to their client

I was approached by a recruiter regarding a job. I sent my resume and had first interview with regional nurse. A second interview was scheduled for Monday with CNO/CFO. The recruiter then called back ...
2
votes
2answers
295 views

Send a “Thank You” Message to Email from Quoted Text

I booked a jazz trio for a Client A at a hotel recently. Somebody working at the hotel then recommended me to Client B. In Client B's introductory email to me, they included quoted text from their ...
1
vote
2answers
463 views

How to indicate to a partner/client that I will bill them for raising unwarranted concerns? [duplicate]

I am working on a project with a partner company (X) for another client (Y). The team at X works with us on some aspects of the project and is the primary interface with the client Y. So, in a way, ...
5
votes
4answers
611 views

Is it okay to ask a client about job security?

I'm a freelance web developer and I've been working exclusively for one client for about 8 months now. They have a massive website that they wanted rebuilt from scratch and I've been hacking away at ...
8
votes
3answers
831 views

How to handle ex-client asking for free advice in social situations?

I am a freelance computer programmer. I have a former client with whom I did a very successful project with a few years ago. We have mutual friends, I enjoy his company and his company does really ...
0
votes
3answers
246 views

Can I ask customers for new opportunities? [closed]

I would like to see what opportunities are out there, but most of the companies I could work with are part of my customers or partners portfolio. Can I ask my contacts for opportunities? Is it the ...
22
votes
3answers
3k views

intern paid for strip club with client on company card, what to do? [closed]

Posting anonymously obviously...this is a very sticky situation. So I manage a sales team and an intern on my team often takes clients out, both during and after working hours. I just got an expense ...
4
votes
4answers
979 views

Are clients normally billed for time you spend on fixing bugs?

I have a client that doesn't want to pay for the time that is spent fixing bugs, is this normal not bill clients for time that you had to deal with bugs? SITUATION: I billed a long time client for a ...
4
votes
4answers
1k views

My onsite client keeps calling me after office hours and on weekends

So the scenario is like we and another company are working on a common project. I often visit their office for discussion and meetings. For the first few months, it goes very well. After that they ...