Questions tagged [clients]

Questions relating to the customers of ones company or work

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46 votes
9 answers
9k views

How might I avoid significantly overestimating the time required to deliver a potential client's software project?

Spoke with a potential client about delivering a computer vision app (making calculations deduced from human body pose joints, in addition to UI navigation work and refinements). I estimated this ...
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43 votes
3 answers
12k views

Should I report it to my manager that the client's security didn't help (eg show me around) like my instructions said they would?

I have a side job where the office I report to is in another city. I used to work for them close to full time, but now I have a different job. Since it was such a great company to work with I still do ...
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2 votes
4 answers
1k views

Client is not paying on time, swears on call

I am currently working for an MNC but due to some financial, I also had to pick a side job. In this side job (freelancing) client is not paying me on time. The pay date is the 3rd of every month but I ...
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  • 362
51 votes
7 answers
12k views

How to discuss potentially dropping a Client I (and others) have a moral objection to

I work for a digital agency, and my team (that I lead) is set to inherit a long term client. Trouble is, a member of my team expressed a moral objection to working for this client and now that I have ...
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27 votes
5 answers
8k views

Is this multi-company employment relationship a usual practice?

I was approached by a recruiter. After some discussion they said that the potential opportunity would be to work for a company we'll call Company A, and for the first 1.5 to 2 years with a client of ...
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  • 433
2 votes
6 answers
1k views

How can I influence our clients to not constantly ask for more?

Our service, a SaaS for b2b, offers a wide range of analytics through our dashboard. New features Most clients are happy with the offering, while they do have from time to time requests for ...
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3 votes
3 answers
635 views

Vetting real projects with clients

A weird situation took place last week at work. A person (let’s call him “agent”) that seems the owner and only employee of an engineering company contacted the company I work for to describe us an ...
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  • 951
0 votes
3 answers
518 views

How to deal with client on requirement?

I am software developer and the client gave me some requirement. So, the topic is I know that the requirement which is given by client will take too long to implement/finish and it will cost more ...
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1 vote
4 answers
578 views

How does one build reputation as an expert in the programming field? [closed]

In a previous answer here on workplace, someone once responded to a different question saying, Be patient. Building up a network of potential clients takes time, and it involves you proving yourself ...
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  • 1,441
0 votes
2 answers
467 views

How do I reach an agreement with a client who used to be an employer

I'm in quite a quandary and could use some advice... To start, 'client' is not entirely accurate. I started as a contractor for this company 7 years ago, before being employed full-time a few years ...
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4 votes
2 answers
636 views

Sending email to a past client of my past company?

So back in 2017-2018, I worked for an agency company. It's a software solutions company. It had a small client - a startup. And I was tasked to give some maintenance support for their app for a month. ...
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  • 151
7 votes
3 answers
2k views

How do to ship "utility" code that's not really part of the "value add" work

I hope this is the right forum for this. I do software work for clients and typically the client owns the code I write. Now this work can include "utilities" i.e. useful code that I have ...
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  • 88.9k
0 votes
2 answers
741 views

I work for company A and Company B is happy with my work. What if I ask company B if they're hiring?

The thing that compelled me to ask this question here is this image/meme: Now, if I work at company A and we have a client company B, and I work as an outsourced staff for company B, and if I ask ...
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2 votes
1 answer
413 views

As a freelancer, how do I handle a client not responding when I want to discuss future availability?

I have started as a freelancer a couple of months ago (as from July) in the data management area. I thought that I found my luck when my ex-employer (a consultancy company) proposed a contract to keep ...
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1 vote
2 answers
460 views

Client managment changed and new managment ignoring the project

The client (client is just a department of our org) requested a specific project to be implemented, by end of phase 1 the management changed. The new management don’t want to use phase1 nor to go ...
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  • 139
3 votes
6 answers
2k views

Lost client because he exploded on me after arguing with him

A client wanted me to change some of the things for his project but I refused. I argued that it was unnecessary, and that the project at present was more in line with the client's goals and ...
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  • 115
3 votes
4 answers
1k views

How to proceed with a client not paying?

I was working as a freelancer during my free time for a client overseas, I was programming in a framework that isn't very popular, so there aren't many programmers doing freelance for this particular ...
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47 votes
7 answers
15k views

Client wants me to interact with their end-customer, but through client's company email

I develop software and sell licenses to a client in a relationship that is technically non-exclusive but so far has been exclusive in practice i.e. they are an important client to me. My client (let's ...
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  • 509
2 votes
3 answers
507 views

Freelance Android - Client doesn't have source code to provide, only the apk is it normal?

i'm new to all the freelance work and since last week i have receive two offer. The first one was rebranding of an Android App. The client had a version of his application and he want me to add his ...
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  • 45
0 votes
2 answers
351 views

Recording the online meetings

I often take online meetings with my clients to provide them technical consultation. They’re all audio-- no video. We sometimes share screens also. Mostly my client shares his/hers, and sometimes the ...
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  • 685
70 votes
5 answers
6k views

Forced by client to remove security feature, now client blames me for data theft

During last months the project manager (PM) from a client requested many times to remove some security features we put on their web portal to “ease our day-by-day operativity” (their own words). ...
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  • 253
-6 votes
1 answer
370 views

Why would a company pays money to clients over the software they sell? [closed]

How could a company pay back some money to clients for selling a software (Is it a form of sue?). Could you explain this? It's not like when we buy something and we get a bad product and then you ask ...
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  • 5
1 vote
1 answer
247 views

Sharing financial details (mainly quotes provided to clients) with other or prospective clients

I'm a self-employed web developer. A little while ago, I made an agreement with a local graphic designer to whom I will provide subcontracted web development services for their clients as needed. ...
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2 votes
2 answers
238 views

Professional way to handle pressure for delivery date from client?

I work for a smaller business (50 employees) and am the only one handling a fairly large project for a client. This project involves upgrading software on their server. They are consistently ...
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  • 63
-3 votes
3 answers
1k views

How should I prepare for a meeting with a client about large amount of bugs?

I have a meeting tomorrow to discuss concerns about the many bugs inside of an application I recently upgraded. How do I prepare for such a meeting?
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  • 1,441
80 votes
14 answers
21k views

I'm being blamed for not responding to an email from a client that was directly addressed to coworker

I work in development and support for one of my company's products. I'm the only support employee, but there is another person that is above me. He's not technically a support employee, but he's ...
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  • 527
0 votes
4 answers
3k views

Client was a victim of ransomware attack, how do we continue projects while they recover?

Our client had all their files encrypted through ransomware. They are negotiating payment of half a million dollars to retrieve data. It will take a month. They lost all their digital utility system ...
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4 votes
1 answer
443 views

How to improve quality on reports that clients don't read?

My co-workers think that because our clients don't read our technical reports, we don't need to do high quality work (i.e. spend time revising, correct spelling, proper formatting, grammar, etc. ). ...
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9 votes
3 answers
789 views

How do I handle an extremely late delivery?

I took a client on in February for a mobile app. Another developer had built some infrastructure and I told them that I might try to save some of the infrastructure. We made an agreement for certain ...
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  • 2,869
9 votes
3 answers
1k views

My work is being pawned off to my colleague. Is it reasonable to apologize to my colleague?

I recently came back from a long trip at a client's location. This trip took longer than expected. There were many problems and I couldn't figure out if they were caused by my lack of knowledge in ...
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  • 99
0 votes
1 answer
329 views

Communication between two vendors of the same client

There are two vendors working for the same client in different departments One of them, let us call them 'A', looks into the global IT operations, improvements and projects. The other one, 'B', ...
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-1 votes
5 answers
677 views

How to whistle blow unethical project decisions to client.?

I was the Architect for a project our company just started working on for an MNC. The one who runs the project from the client side is a good friend of mine. For some unsaid reasons, and due to ...
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3 votes
3 answers
522 views

Structure for client visit

we have a very important client visiting our office. One key aspect of this visit is the client’s desire to interact with our staff at all levels, ask questions, understand what they are working on ...
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1 vote
2 answers
688 views

How to get project manager to be in charge of communications with the client?

I am developer in a technology consulting company, where each developer is assigned to multiple client projects simultaneously. Each client project has a designated project manager who is responsible ...
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  • 6,190
58 votes
13 answers
16k views

How do we improve the relationship with a client software team that performs poorly and is becoming less collaborative?

I work as a team leader in a team of 6 (2 very senior devs, 1 senior dev, 1 medium level dev, 1 junior dev and 1 senior graphic designer). Our client has his own internal team of 5 (1 architect, 2 ...
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3 votes
4 answers
926 views

Taking favor from the management while attending an interview

Most of the projects in Indian major IT companies are outsourced. The standard practice to get a candidate on-board is to follow a series of interviews, one of which could be with the client where one ...
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  • 4,095
158 votes
11 answers
31k views

What to do when during a meeting client's people start to (physically) fight with each other?

I work on a project that requires many on-site meetings at the client's location, with client people from different departments. These departments can be considered as closed silos, where everyone ...
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7 votes
1 answer
1k views

Should my client be so concerned about basically my death?

I made an offer to a long-time client to build a system for them that would increase their profits drastically. They agree at that point. The problem is if the system completely broke for a few days, ...
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4 votes
4 answers
468 views

How to present a report which criticizes the vendor's work to that vendor?

I've done a report analyzing how a vendor had done a piss-poor job in our project. The report is basically an explanation why the vendor's technical choices are terrible, and supported by various ...
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  • 4,571
0 votes
2 answers
454 views

Continue working for a company client after leaving the company? [closed]

The current setup for my team is a team of developers that report to a manager (who is part of the company management), we take calls directly from the client and these calls happen very frequently ...
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1 vote
3 answers
568 views

How to answer clients / supervisors when they ask "Are there any other errors?" [closed]

In a scenario where it's near impossible / too difficult for me to guarantee that there will be no errors, how do I answer that question without making my clients/supervisors anxious?
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  • 189
0 votes
3 answers
276 views

How to deal with client who is not accepting his mistakes and arguing a lot while giving requirement [duplicate]

I'm team tead and working in service based IT company and I worked as a dedicated developer on one of the project which is based on middle east. As a part of the dedicated job, I have to go through ...
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  • 121
5 votes
2 answers
518 views

How to have honest conversations with the project leaders about a difficult client

So similar to this question: How can I deal with a difficult client? Except that we know that the client is difficult and have had multiple meetings dealing with after-effects of the client's ...
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  • 2,628
3 votes
1 answer
448 views

Client won an award using our product, how to mention on CV

In my last role, a client won an independent industry award using a tech start up product we developed. As part of using the product they partnered with us, but at the award ceremony due to admin ...
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  • 11.7k
3 votes
1 answer
215 views

How can I communicate progress with a client?

I am a tutor for a student and I work with him 7 days a week, for about 2-3 hours a day. The student severely struggles with math, although I am a tutor for every subject (he is in high school). His ...
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-4 votes
1 answer
103 views

Could I ask an employee of my company's client for a recommendation letter ? Will it violate any company policy?

I will be applying to Graduate schools for Fall 2019. I have taken my GRE and will be planning to take again. My undergrad core GPA is not very good due to health problems, which I will mention in my ...
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2 votes
3 answers
212 views

Spin off freelancer partnership - portfolio on website with projects from former company

I am a software developer, currently working at company X. Me and the rest of my team are spinning off to make a freelancer partnership (I think it's called an agency in other parts of the world). ...
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  • 31
-1 votes
1 answer
421 views

My manager wants me to start facing with clients without proper training..? [closed]

So I've been with the company for eight months and it's been hard getting proper training I needed to do the job. I almost have to beg/bother my colleagues to help me since there is no offical ...
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4 votes
3 answers
805 views

Can a client force me to transfer my (digital) notes to him? [closed]

I'm in a lot of meetings on a daily basis. So I usually take notes to help me remember what we discussed during the meeting and to have a backlog of any tasks I might need to perform. Recently I've ...
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5 votes
3 answers
662 views

Management falsifying project time billed to client

I'm asking this question on behalf of a friend who works for a large IT company. The company has a large contract with one of their clients. Within this contract, they get a number of smaller ...
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  • 1,961