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Questions relating to the customers of ones company or work

-1
votes
1answer
368 views

My manager wants me to start facing with clients without proper training..? [on hold]

So I've been with the company for eight months and it's been hard getting proper training I needed to do the job. I almost have to beg/bother my colleagues to help me since there is no offical ...
4
votes
3answers
618 views

Can a client force me to transfer my (digital) notes to him? [closed]

I'm in a lot of meetings on a daily basis. So I usually take notes to help me remember what we discussed during the meeting and to have a backlog of any tasks I might need to perform. Recently I've ...
5
votes
3answers
615 views

Management falsifying project time billed to client

I'm asking this question on behalf of a friend who works for a large IT company. The company has a large contract with one of their clients. Within this contract, they get a number of smaller ...
6
votes
2answers
225 views

Is it acceptable to e-mail a client regarding potential opportunities in their company?

I work as a junior consultant for a medium-sized firm; one of our clients is one of the largest companies in the world, let's call it Company ABC. One of our contacts in Company ABC, Mr. X, is mid-...
-1
votes
1answer
171 views

How to quit job with consulting company but keep job with client? [duplicate]

I've been working with a consulting company on client site for almost two years, as a software engineer, specifically DevOps engineer who has done cool things like automated the integration/delivery ...
14
votes
3answers
2k views

Discovered a bug that cost the client money. How do we resolve this with the client? [closed]

We recently discovered a bug in our payment gateway software. The amount of the transaction passed on to the client is less than the actual amount. The last time this piece of code was modified was 5 ...
1
vote
2answers
274 views

Best time to “remind” a client that payment is due [closed]

I have had a client for about a year, and I did a bunch of work before billing them - they were totally fine with the bill and everything and it wasn't anything too crazy (a couple of thousands of ...
80
votes
5answers
20k views

Angry email from customer insisting he didn't get a refund [closed]

I run a time management app with a monthly subscription model that gives users the freedom to cancel whenever they feel like so. Normally if a customer cancels at the beginning of the month after they ...
2
votes
5answers
1k views

My Employer forcing me to enter double billing for two customers

My US based fulltime employer forcing me to enter double bill for two customers of 40 hours each. We may be working any where from 40 to 45 hours per week but management forcing us to enter 80 hours ...
21
votes
8answers
6k views

Dealing with delayed payments for my work

Context: I'm currently helping out my friend, who is full on into creating his own cryptocurrencies business, by creating simple landing pages for him, installing WordPress, etc. As we are friends (...
5
votes
4answers
376 views

How can I better understand manager or clients with strong accents?

In most of my daily life, I can understand most of the American English(and some Chinese) speaking people I come into contact. But in my office/workplace, there are more and more people with a heavy ...
-4
votes
2answers
112 views

How to I highlight that I am deputed and client location since I joing my company?

I am deputed at client location from very first day I joined my current Employer. Now it's time for my yearly appraisal. So how do I show it as a positive point and highlight it as positive point to ...
51
votes
6answers
12k views

How to deal with a client who has little idea what his employees are doing? [closed]

I am a freelancer providing service to a small company. Let's call the boss John. Alice and Bob are two of his employees. I am not a part of John's company nor management team, I am simply an external ...
3
votes
1answer
445 views

How to drop a difficult client without burning a bridge?

I've had a client for over 2.5 years, and the relationship has had its ups and downs. While I've learned a lot, I'm looking for new challenges and importantly, I feel I'm not being utilized to the ...
80
votes
12answers
17k views

How to gain motivation to do “boring” work?

I am an intern at an auditing firm. Completing this internship is mandatory to become a qualified chartered accountant. I like this profession, but sometimes I have to do boring jobs for which I have ...
-2
votes
2answers
369 views

Forcing usage of clients laptops because of VPN access

Our company has a client that is a big, slow, national company. They don't know how to provide us the VPN access; instead, they sent us some computers with Windows in German, so we can access their ...
2
votes
5answers
382 views

How to drop a rude/unprofessional client?

I have been working with a client for a few weeks, and recently I have needed to liaise with another of their contractors to sort out some technical issues relating to the work. During the course of ...
0
votes
2answers
314 views

Client does not realize how bad previous contractors work is [closed]

I'm working on a project as a freelance web developer. Apparently I am the fifth dev in 1.5 years to work on this project. The web app has fairly low complexity. It is an online assessment. User ...
-4
votes
3answers
239 views

Can a recruiter release your reference name and number to their client

I was approached by a recruiter regarding a job. I sent my resume and had first interview with regional nurse. A second interview was scheduled for Monday with CNO/CFO. The recruiter then called back ...
2
votes
2answers
249 views

Send a “Thank You” Message to Email from Quoted Text

I booked a jazz trio for a Client A at a hotel recently. Somebody working at the hotel then recommended me to Client B. In Client B's introductory email to me, they included quoted text from their ...
1
vote
2answers
441 views

How to indicate to a partner/client that I will bill them for raising unwarranted concerns? [duplicate]

I am working on a project with a partner company (X) for another client (Y). The team at X works with us on some aspects of the project and is the primary interface with the client Y. So, in a way, ...
5
votes
4answers
588 views

Is it okay to ask a client about job security?

I'm a freelance web developer and I've been working exclusively for one client for about 8 months now. They have a massive website that they wanted rebuilt from scratch and I've been hacking away at ...
8
votes
3answers
687 views

How to handle ex-client asking for free advice in social situations?

I am a freelance computer programmer. I have a former client with whom I did a very successful project with a few years ago. We have mutual friends, I enjoy his company and his company does really ...
0
votes
3answers
243 views

Can I ask customers for new opportunities? [closed]

I would like to see what opportunities are out there, but most of the companies I could work with are part of my customers or partners portfolio. Can I ask my contacts for opportunities? Is it the ...
21
votes
3answers
2k views

intern paid for strip club with client on company card, what to do? [closed]

Posting anonymously obviously...this is a very sticky situation. So I manage a sales team and an intern on my team often takes clients out, both during and after working hours. I just got an expense ...
4
votes
4answers
919 views

Are clients normally billed for time you spend on fixing bugs?

I have a client that doesn't want to pay for the time that is spent fixing bugs, is this normal not bill clients for time that you had to deal with bugs? SITUATION: I billed a long time client for a ...
4
votes
4answers
1k views

My onsite client keeps calling me after office hours and on weekends

So the scenario is like we and another company are working on a common project. I often visit their office for discussion and meetings. For the first few months, it goes very well. After that they ...
104
votes
11answers
23k views

Client wants to reduce hourly rate at the start of a new project

I am a freelance developer from Uruguay with 3 years of experience in iOS development and about to get my degree as a systems engineer next December. I worked about a month for a new client from ...
-1
votes
3answers
601 views

My client is on a hiring spree? [closed]

I am a Software Engineer with 1.5 years experience in full stack web development. About a month ago I took a part-time job for a fairly simple webshop with a client online. We planned for me to work ...
8
votes
6answers
1k views

How should I inform my client that backend changes after a product launch is not just a bug fix or enhancement?

My client and I agreed on an architectural design for an android application, which included the MySQL database. The application has been released, and has grossed a good number of users and data. ...
16
votes
7answers
8k views

Is creating a professional Facebook account considered suspicious?

I would like to create a professional Facebook account to interact with the people I work with and with potential clients. What I fear is that potential future employers or clients find a ...
18
votes
6answers
4k views

Late ask for on call [closed]

I am a software developer at the outsourcing company in Europe (outside EU). Recently, the client asked to have somebody online during the weekend before the launch of the product (client plans to add ...
4
votes
3answers
1k views

Job interview in front of the client?

A company I am applying for as a software engineer said they would like to interview me in front of their client. I have had many interviews before, but never one like this. What could it mean? Is ...
17
votes
3answers
4k views

Being attacked by a client in my workplace - what are my rights?

I work in a home health care situation, and recently I was attacked by one of my clients. I was hit twice, one of which left marks, had my hair pulled, and had my head slammed against a table. I was ...
8
votes
3answers
803 views

Can I introduce myself as “CEO” while the enterprise is being created?

I'm currently creating a startup in France about talent scouting in the music industry, even though the enterprise in not official yet I already have to talk to potential partners and potential ...
8
votes
6answers
2k views

How to handle a rookie freelancer who did nothing right

I recently decided to hire an artist to do some custom work for me. I put up an ad online and took bids from a couple dozen artists.I ended up going with one very professional individual for the bulk ...
-4
votes
3answers
231 views

is this client exasperation? [closed]

I've had to ask a client of ours who works as a government contractor what versions of software he requires. Every project at our company requires a TAP. A document outlining the software and versions ...
-2
votes
2answers
159 views

Good practice for bug tracking github vs Company Customer Support [closed]

I have project A with MIT license and published in github (a.e. public) I have private project B inside a company and we publish binary sources only. For solving issues in private project B clients ...
8
votes
5answers
653 views

Promoting the company you work for

I work as an engineer for a very small company (4 people including me). Since the workload for this week and the next one is low, I've been asked if I could go around businesses and leave flyers ...
0
votes
1answer
394 views

Should I ask about security testing during an upcoming client meeting?

Background: My manager emailed me about a potential client who might be hiring us to do test automation as well as security testing before my manager went onto her holiday. I am meeting this client ...
-3
votes
2answers
266 views

What would be an appropriate gift, if any, as a client when invited to a birthday get together by a service provider? [closed]

To give more context, I've been invited by my financial advisor to a birthday "bash" at an upscale bar and I would like to get him a gift (or/in addition to maybe buying him a couple of drinks). I ...
6
votes
3answers
1k views

How to deal with a colleague being rude to the customer during meetings?

I have a colleague in a different department that I perceive to be rude and unnecessarily confrontational in customer interactions. A representative of this department has to be present in customer ...
1
vote
4answers
132 views

Can I work for a client if my company's contract has expired? [closed]

I work for a small company and they lost the contract with a client. It is a maintenance company. The client wants to hire me but says that the contract states that they cannot. Does anyone know how ...
8
votes
3answers
3k views

Dinner scheduled with client where I do not want to eat for personal reasons

There is an upcoming visit from one of my companies clients, where I do development work for. My company usually invites clients to dinner at the same place each and every time if they visit us. For ...
1
vote
2answers
240 views

Clients not responding to emails or calls [closed]

I'm a junior software developer and I have been working alongside a client for the past 9 months, normally they always respond quickly(within 5 minutes), however the last week or so they've not been ...
2
votes
7answers
856 views

How can I deal with a difficult client?

Currently working in a digital agency as a project manager. We currently have a client who is extremely challenging to work with for the following reasons: Error prone. Often sends us content for the ...
1
vote
2answers
358 views

Sharing details with clients why I'm going on a sick leave

I've a surgery coming up next week, and that will result in some projects being halted, as I will be on a sick leave for an unspecified amount of time (3 days to 2 weeks). When I tell clients about ...
1
vote
1answer
520 views

Is it customary to pay for a prospective client's meal when meeting them at a restaurant? [closed]

This will be my first time trying to land consulting work. The person I'm meeting has a high position and more than likely has a lot more money than I do. We used to work for the same company so he ...
0
votes
2answers
296 views

Client ask linkedIn contact for employee who doesn't want to share it

I just joined a maintenance project. For every new people joining the project, the client immediately asks the firstname and lastname of the newcomer and ask them as relation on LinkedIn. He said ...
4
votes
2answers
568 views

Should a person be concerned with using their branded screen name on “The Workplace”?

A lot of people use the same username for Stack, Git, Codepen, etc. This is convenient from a personal level. How concerned should I be with sharing my community involvement to clients if I ...