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Questions tagged [clients]

Questions relating to the customers of ones company or work

3
votes
3answers
275 views

Structure for client visit

we have a very important client visiting our office. One key aspect of this visit is the client’s desire to interact with our staff at all levels, ask questions, understand what they are working on ...
1
vote
2answers
441 views

How to get project manager to be in charge of communications with the client?

I am developer in a technology consulting company, where each developer is assigned to multiple client projects simultaneously. Each client project has a designated project manager who is responsible ...
-4
votes
3answers
261 views

Can a recruiter release your reference name and number to their client

I was approached by a recruiter regarding a job. I sent my resume and had first interview with regional nurse. A second interview was scheduled for Monday with CNO/CFO. The recruiter then called back ...
55
votes
12answers
15k views

How do we improve the relationship with a client software team that performs poorly and is becoming less collaborative?

I work as a team leader in a team of 6 (2 very senior devs, 1 senior dev, 1 medium level dev, 1 junior dev and 1 senior graphic designer). Our client has his own internal team of 5 (1 architect, 2 ...
3
votes
4answers
865 views

Taking favor from the management while attending an interview

Most of the projects in Indian major IT companies are outsourced. The standard practice to get a candidate on-board is to follow a series of interviews, one of which could be with the client where one ...
141
votes
10answers
28k views

What to do when during a meeting client's people start to (physically) fight with each other?

I work on a project that requires many on-site meetings at the client's location, with client people from different departments. These departments can be considered as closed silos, where everyone ...
7
votes
1answer
924 views

Should my client be so concerned about basically my death?

I made an offer to a long-time client to build a system for them that would increase their profits drastically. They agree at that point. The problem is if the system completely broke for a few days, ...
4
votes
4answers
396 views

How to present a report which criticizes the vendor's work to that vendor?

I've done a report analyzing how a vendor had done a piss-poor job in our project. The report is basically an explanation why the vendor's technical choices are terrible, and supported by various ...
0
votes
2answers
262 views

Continue working for a company client after leaving the company? [closed]

The current setup for my team is a team of developers that report to a manager (who is part of the company management), we take calls directly from the client and these calls happen very frequently ...
1
vote
3answers
552 views

How to answer clients / supervisors when they ask “Are there any other errors?” [closed]

In a scenario where it's near impossible / too difficult for me to guarantee that there will be no errors, how do I answer that question without making my clients/supervisors anxious?
0
votes
3answers
266 views

How to deal with client who is not accepting his mistakes and arguing a lot while giving requirement [duplicate]

I'm team tead and working in service based IT company and I worked as a dedicated developer on one of the project which is based on middle east. As a part of the dedicated job, I have to go through ...
3
votes
3answers
764 views

How to deal with customers who periodically change requirements?

When we are working on any project, all requirements are clear and documented and approved by the clients as well. As per we completed tasks our clients will look into them. But one client changes ...
5
votes
2answers
407 views

How to have honest conversations with the project leaders about a difficult client

So similar to this question: How can I deal with a difficult client? Except that we know that the client is difficult and have had multiple meetings dealing with after-effects of the client's ...
3
votes
1answer
419 views

Client won an award using our product, how to mention on CV

In my last role, a client won an independent industry award using a tech start up product we developed. As part of using the product they partnered with us, but at the award ceremony due to admin ...
3
votes
1answer
189 views

How can I communicate progress with a client?

I am a tutor for a student and I work with him 7 days a week, for about 2-3 hours a day. The student severely struggles with math, although I am a tutor for every subject (he is in high school). His ...
-4
votes
1answer
96 views

Could I ask an employee of my company's client for a recommendation letter ? Will it violate any company policy?

I will be applying to Graduate schools for Fall 2019. I have taken my GRE and will be planning to take again. My undergrad core GPA is not very good due to health problems, which I will mention in my ...
1
vote
3answers
180 views

Spin off freelancer partnership - portfolio on website with projects from former company

I am a software developer, currently working at company X. Me and the rest of my team are spinning off to make a freelancer partnership (I think it's called an agency in other parts of the world). ...
-1
votes
1answer
400 views

My manager wants me to start facing with clients without proper training..? [closed]

So I've been with the company for eight months and it's been hard getting proper training I needed to do the job. I almost have to beg/bother my colleagues to help me since there is no offical ...
4
votes
3answers
779 views

Can a client force me to transfer my (digital) notes to him? [closed]

I'm in a lot of meetings on a daily basis. So I usually take notes to help me remember what we discussed during the meeting and to have a backlog of any tasks I might need to perform. Recently I've ...
5
votes
3answers
632 views

Management falsifying project time billed to client

I'm asking this question on behalf of a friend who works for a large IT company. The company has a large contract with one of their clients. Within this contract, they get a number of smaller ...
6
votes
2answers
284 views

Is it acceptable to e-mail a client regarding potential opportunities in their company?

I work as a junior consultant for a medium-sized firm; one of our clients is one of the largest companies in the world, let's call it Company ABC. One of our contacts in Company ABC, Mr. X, is mid-...
-1
votes
1answer
187 views

How to quit job with consulting company but keep job with client? [duplicate]

I've been working with a consulting company on client site for almost two years, as a software engineer, specifically DevOps engineer who has done cool things like automated the integration/delivery ...
14
votes
3answers
2k views

Discovered a bug that cost the client money. How do we resolve this with the client? [closed]

We recently discovered a bug in our payment gateway software. The amount of the transaction passed on to the client is less than the actual amount. The last time this piece of code was modified was 5 ...
1
vote
2answers
289 views

Best time to “remind” a client that payment is due [closed]

I have had a client for about a year, and I did a bunch of work before billing them - they were totally fine with the bill and everything and it wasn't anything too crazy (a couple of thousands of ...
79
votes
5answers
20k views

Angry email from customer insisting he didn't get a refund [closed]

I run a time management app with a monthly subscription model that gives users the freedom to cancel whenever they feel like so. Normally if a customer cancels at the beginning of the month after they ...
2
votes
5answers
1k views

My Employer forcing me to enter double billing for two customers

My US based fulltime employer forcing me to enter double bill for two customers of 40 hours each. We may be working any where from 40 to 45 hours per week but management forcing us to enter 80 hours ...
21
votes
8answers
6k views

Dealing with delayed payments for my work

Context: I'm currently helping out my friend, who is full on into creating his own cryptocurrencies business, by creating simple landing pages for him, installing WordPress, etc. As we are friends (...
6
votes
4answers
812 views

How can I better understand manager or clients with strong accents?

In most of my daily life, I can understand most of the American English(and some Chinese) speaking people I come into contact. But in my office/workplace, there are more and more people with a heavy ...
0
votes
3answers
245 views

Can I ask customers for new opportunities? [closed]

I would like to see what opportunities are out there, but most of the companies I could work with are part of my customers or partners portfolio. Can I ask my contacts for opportunities? Is it the ...
-4
votes
2answers
193 views

How to I highlight that I am deputed and client location since I joing my company?

I am deputed at client location from very first day I joined my current Employer. Now it's time for my yearly appraisal. So how do I show it as a positive point and highlight it as positive point to ...
52
votes
6answers
12k views

How to deal with a client who has little idea what his employees are doing? [closed]

I am a freelancer providing service to a small company. Let's call the boss John. Alice and Bob are two of his employees. I am not a part of John's company nor management team, I am simply an external ...
3
votes
1answer
461 views

How to drop a difficult client without burning a bridge?

I've had a client for over 2.5 years, and the relationship has had its ups and downs. While I've learned a lot, I'm looking for new challenges and importantly, I feel I'm not being utilized to the ...
80
votes
12answers
17k views

How to gain motivation to do “boring” work?

I am an intern at an auditing firm. Completing this internship is mandatory to become a qualified chartered accountant. I like this profession, but sometimes I have to do boring jobs for which I have ...
-3
votes
2answers
460 views

Forcing usage of clients laptops because of VPN access

Our company has a client that is a big, slow, national company. They don't know how to provide us the VPN access; instead, they sent us some computers with Windows in German, so we can access their ...
13
votes
3answers
4k views

How do I fix my reputation with a client when I fell through for a project?

So I've run into this predicament. I over-loaded myself with work and not enough time. Then, I became ill a couple of times which set everything back even more. Long story short, I had a communication ...
3
votes
5answers
464 views

How to drop a rude/unprofessional client?

I have been working with a client for a few weeks, and recently I have needed to liaise with another of their contractors to sort out some technical issues relating to the work. During the course of ...
0
votes
2answers
340 views

Client does not realize how bad previous contractors work is [closed]

I'm working on a project as a freelance web developer. Apparently I am the fifth dev in 1.5 years to work on this project. The web app has fairly low complexity. It is an online assessment. User ...
2
votes
2answers
256 views

Send a “Thank You” Message to Email from Quoted Text

I booked a jazz trio for a Client A at a hotel recently. Somebody working at the hotel then recommended me to Client B. In Client B's introductory email to me, they included quoted text from their ...
32
votes
4answers
17k views

Dealing with clients who want more than what's in the contract

We have a client with whom we have a contract. The contract scope is very clear and well defined. One day, one of the guys in the client company called and said, "hey, it would be great if you could ...
17
votes
3answers
6k views

Being attacked by a client in my workplace - what are my rights?

I work in a home health care situation, and recently I was attacked by one of my clients. I was hit twice, one of which left marks, had my hair pulled, and had my head slammed against a table. I was ...
1
vote
2answers
452 views

How to indicate to a partner/client that I will bill them for raising unwarranted concerns? [duplicate]

I am working on a project with a partner company (X) for another client (Y). The team at X works with us on some aspects of the project and is the primary interface with the client Y. So, in a way, ...
5
votes
4answers
602 views

Is it okay to ask a client about job security?

I'm a freelance web developer and I've been working exclusively for one client for about 8 months now. They have a massive website that they wanted rebuilt from scratch and I've been hacking away at ...
8
votes
3answers
745 views

How to handle ex-client asking for free advice in social situations?

I am a freelance computer programmer. I have a former client with whom I did a very successful project with a few years ago. We have mutual friends, I enjoy his company and his company does really ...
21
votes
3answers
2k views

intern paid for strip club with client on company card, what to do? [closed]

Posting anonymously obviously...this is a very sticky situation. So I manage a sales team and an intern on my team often takes clients out, both during and after working hours. I just got an expense ...
44
votes
10answers
14k views

How to tell a client a reported “bug” is not actually a bug, but something they need to fix themselves?

Context I am new to client relations. It's my first year at my company, but even though I am 24 years old, I've never had a job where I had to do customer service of any kind. I program things and ...
4
votes
4answers
943 views

Are clients normally billed for time you spend on fixing bugs?

I have a client that doesn't want to pay for the time that is spent fixing bugs, is this normal not bill clients for time that you had to deal with bugs? SITUATION: I billed a long time client for a ...
4
votes
4answers
1k views

My onsite client keeps calling me after office hours and on weekends

So the scenario is like we and another company are working on a common project. I often visit their office for discussion and meetings. For the first few months, it goes very well. After that they ...
104
votes
11answers
23k views

Client wants to reduce hourly rate at the start of a new project

I am a freelance developer from Uruguay with 3 years of experience in iOS development and about to get my degree as a systems engineer next December. I worked about a month for a new client from ...
-1
votes
3answers
622 views

My client is on a hiring spree? [closed]

I am a Software Engineer with 1.5 years experience in full stack web development. About a month ago I took a part-time job for a fairly simple webshop with a client online. We planned for me to work ...
8
votes
6answers
1k views

How should I inform my client that backend changes after a product launch is not just a bug fix or enhancement?

My client and I agreed on an architectural design for an android application, which included the MySQL database. The application has been released, and has grossed a good number of users and data. ...