Questions tagged [clients]

Questions relating to the customers of ones company or work

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160
votes
16answers
24k views

How do I prevent a client from bleeding me dry with small questions and tasks they expect to receive for free?

I do some work for a client for a set price and get paid. Later the client will email me about something, usually requesting a small task or my asking my expertise on some minor issue. I provide it ...
148
votes
10answers
30k views

What to do when during a meeting client's people start to (physically) fight with each other?

I work on a project that requires many on-site meetings at the client's location, with client people from different departments. These departments can be considered as closed silos, where everyone ...
144
votes
8answers
21k views

Turned down a client after accepting dinner, how could I have handled this better?

I was approached by a guy recently who wanted me to be involved in his startup. He asked me to meet him, he bought me dinner, talked about funding and market potential, etc, then invited me to see the ...
107
votes
11answers
24k views

Client wants to reduce hourly rate at the start of a new project

I am a freelance developer from Uruguay with 3 years of experience in iOS development and about to get my degree as a systems engineer next December. I worked about a month for a new client from ...
101
votes
8answers
21k views

At delivery time, client criticises the lack of some features that weren't written on my quote. How to react?

As a freelance developer, I worked for two months for a client (company) building a software. I drew up a quote mentioning 4 features: A, B, C et D. This quote was signed by the client. At ...
99
votes
15answers
24k views

How to return a fake watch “gifted” by a client

I have a wealthy client with whom I had/have a good relationship. After completing a job above and beyond their expectations they said they felt they needed to do something to repay me. I told them ...
89
votes
3answers
11k views

How to let clients know that they are being spied on [closed]

In the past I have found out that clients were being spied on. This happened twice; in both times I told them. And in both times I got burned for it. I have no regrets and I got a clear conscience. ...
82
votes
12answers
18k views

How to gain motivation to do “boring” work?

I am an intern at an auditing firm. Completing this internship is mandatory to become a qualified chartered accountant. I like this profession, but sometimes I have to do boring jobs for which I have ...
79
votes
14answers
21k views

I'm being blamed for not responding to an email from a client that was directly addressed to coworker

I work in development and support for one of my company's products. I'm the only support employee, but there is another person that is above me. He's not technically a support employee, but he's ...
79
votes
5answers
21k views

Angry email from customer insisting he didn't get a refund [closed]

I run a time management app with a monthly subscription model that gives users the freedom to cancel whenever they feel like so. Normally if a customer cancels at the beginning of the month after they ...
69
votes
5answers
5k views

Forced by client to remove security feature, now client blames me for data theft

During last months the project manager (PM) from a client requested many times to remove some security features we put on their web portal to “ease our day-by-day operativity” (their own words). ...
58
votes
13answers
16k views

How do we improve the relationship with a client software team that performs poorly and is becoming less collaborative?

I work as a team leader in a team of 6 (2 very senior devs, 1 senior dev, 1 medium level dev, 1 junior dev and 1 senior graphic designer). Our client has his own internal team of 5 (1 architect, 2 ...
52
votes
6answers
13k views

How to deal with a client who has little idea what his employees are doing? [closed]

I am a freelancer providing service to a small company. Let's call the boss John. Alice and Bob are two of his employees. I am not a part of John's company nor management team, I am simply an external ...
49
votes
3answers
10k views

Asking client for discount on tickets to amusement park

I'm working for a media agency. One of our major clients is the operator of an amusement park. We created their website, some apps and did campaigns for them. I'm in charge of the campaigns, so I talk ...
49
votes
7answers
27k views

Politely and professionally declining overtime

I've been working as a contractor at a large company for three months. I'm the most seasoned developer in a small team, and so far it's been a good relationship. However, as of a couple of weeks ago, ...
48
votes
7answers
2k views

Customer (small non-profit social services organization) doesn't like the term “business logic”

I've been hired to do contract programming work for a small non-profit social services organization. In the initial meeting, I used the phrase "business logic" and my contact at the non-profit became ...
47
votes
7answers
15k views

Client wants me to interact with their end-customer, but through client's company email

I develop software and sell licenses to a client in a relationship that is technically non-exclusive but so far has been exclusive in practice i.e. they are an important client to me. My client (let's ...
44
votes
10answers
15k views

How to tell a client a reported “bug” is not actually a bug, but something they need to fix themselves?

Context I am new to client relations. It's my first year at my company, but even though I am 24 years old, I've never had a job where I had to do customer service of any kind. I program things and ...
42
votes
7answers
18k views

How to tell client about having missed their deadline?

I work for a software company. After a few meetings with this one client, it turned out that our current system is not suitable with their business flow, so we need to modify our system to be able to ...
40
votes
12answers
18k views

How to politely say “I don't want to work for someone from XY country”?

A good client of mine has offered me a job. The company that needs my services comes from the country which is on my list "will never work for them again, no matter what". I have been hurt very badly ...
38
votes
6answers
11k views

When taking clients out for drinks, how to behave when I cannot drink?

I will be spending more and more time with clients in the near future and we are encouraged to regularly socialize with and entertain them, especially by taking them out for drinks. I wonder whether ...
33
votes
4answers
19k views

Dealing with clients who want more than what's in the contract

We have a client with whom we have a contract. The contract scope is very clear and well defined. One day, one of the guys in the client company called and said, "hey, it would be great if you could ...
30
votes
3answers
8k views

How do I decline giving potential employer my book of business?

I recently received a job offer as outside sales for a company that is in the same market as the one I am currently employed with. Due to the book of business I currently have (my list of my clients, ...
29
votes
3answers
15k views

How to prepare for a client visit?

I work as an application engineer in a small (~20 people) multimedia software company and I have remote clients and our Asian re-seller coming from South Korea for a business visit. I am junior and I ...
28
votes
6answers
7k views

Keeping LinkedIn contacts after leaving a job [closed]

I've got a new job. My (current) director asked me not to update my LinkedIn profile until a couple of weeks after I leave. I told him that my new company may use LinkedIn as part of the business, and ...
28
votes
5answers
9k views

Ethical dilemma: I work at a consultancy. How to handle a client's request to moonlight directly for them, for equity? Weirder context inside

I'm suddenly facing a bit of an ethical dilemma. To give background: The company I currently work for, let's call it AppCorp, currently has a client, let's call him Bill, who has built and launched a ...
24
votes
7answers
3k views

Could Wearing My Star of David Be Bad for Career?

I am a conservative Jew with a non-Jewish sounding last name (my paternal grandfather was not Jewish but Irish/German). However, I am 100% Jewish from both of my grandmothers/obviously my mother. I ...
22
votes
8answers
6k views

Dealing with delayed payments for my work

Context: I'm currently helping out my friend, who is full on into creating his own cryptocurrencies business, by creating simple landing pages for him, installing WordPress, etc. As we are friends (...
22
votes
3answers
3k views

intern paid for strip club with client on company card, what to do? [closed]

Posting anonymously obviously...this is a very sticky situation. So I manage a sales team and an intern on my team often takes clients out, both during and after working hours. I just got an expense ...
20
votes
5answers
10k views

Laid off. Should I contact clients from on-going projects?

I was working with a client for the past year on a site. I was let go from my company. I don't like the idea of just disappearing. I'd like to contact the client and tell them I've left, and that it ...
20
votes
6answers
49k views

Which company to mention in LinkedIn or resume: Actual Employer or the Client

I had been employed by company X but after couple of months I had been shifted to client location at company Y and I worked there for almost 2 years before resigning. Also, Company Y is more renowned ...
20
votes
3answers
4k views

When talking with a client, what should I do with my hands?

When talking with a client, what should I do with my hands? Should I put them in my back pockets? Let them hang? Put them over my pockets? This may sound stupid, but it is an important component to ...
19
votes
2answers
2k views

Asking client for a letter of recommendation

I'm a software developer working at a company with several clients. Part of my job is to stay in touch with clients and make sure the software I'm developing for them fulfills their needs. ...
18
votes
6answers
4k views

Late ask for on call [closed]

I am a software developer at the outsourcing company in Europe (outside EU). Recently, the client asked to have somebody online during the weekend before the launch of the product (client plans to add ...
18
votes
3answers
8k views

Being attacked by a client in my workplace - what are my rights?

I work in a home health care situation, and recently I was attacked by one of my clients. I was hit twice, one of which left marks, had my hair pulled, and had my head slammed against a table. I was ...
16
votes
7answers
9k views

Is creating a professional Facebook account considered suspicious?

I would like to create a professional Facebook account to interact with the people I work with and with potential clients. What I fear is that potential future employers or clients find a ...
16
votes
3answers
5k views

Taking on multiple clients in the same niche - conflict of interest?

I'm one of the directors of multiple digital marketing and creative design/development agencies in the UK. This doesn't happen particularly frequently but this week, I found myself in this scenario. ...
15
votes
7answers
4k views

What is a tactful way to address client's lack of cooperation with a project?

I am currently working on a software project. While my company has many clients, this project focuses on the needs of a specific client, so we have been working directly with them. The software they ...
14
votes
3answers
2k views

Discovered a bug that cost the client money. How do we resolve this with the client? [closed]

We recently discovered a bug in our payment gateway software. The amount of the transaction passed on to the client is less than the actual amount. The last time this piece of code was modified was 5 ...
13
votes
3answers
4k views

How do I fix my reputation with a client when I fell through for a project?

So I've run into this predicament. I over-loaded myself with work and not enough time. Then, I became ill a couple of times which set everything back even more. Long story short, I had a communication ...
11
votes
1answer
2k views

Customer does not want to pay for my learning curve [closed]

An acquaintance wishes to contract me for a small embedded programming project. I have not done embedded programming in many, many years. He had, naturally, asked me for a cost estimate. This field ...
10
votes
3answers
4k views

Dinner scheduled with client where I do not want to eat for personal reasons

There is an upcoming visit from one of my companies clients, where I do development work for. My company usually invites clients to dinner at the same place each and every time if they visit us. For ...
10
votes
3answers
40k views

How do I brief a client I am leaving the company?

In any client-facing role, you have direct contact with a number of different clients. When leaving the company, you need to direct them to your colleagues for further contact. What are the DO and DO ...
10
votes
3answers
27k views

What is a professional way to inform clients about missed deadlines?

I am supposed to send a monthly dashboard to a client by the end of the day. I have not been able to get it done but will send it in the next two days. I have to let the client know that the work will ...
10
votes
3answers
22k views

Are digitally signed documents legally binding? [closed]

In this day and age, many documents are being passed around in email that require signing. I myself send many contracts to clients as well as approval letters and such to the same clients. I most of ...
10
votes
1answer
3k views

Was let go from my job and client wants to know what happened. What do I say?

I was hired as an Account Supervisor at a small communications firm. The owner was my boss and the rest of the staff about 3 other people were contractors. I worked there roughly for 3 months, doing ...
9
votes
5answers
2k views

Should I tell the client that I am not making any progress because my company didn't pay my salary?

I work for a contracting company, developing an application for a client. The company is always late in paying my salary. I always have to ask them to send me the check, sometimes after a delay of a ...
9
votes
4answers
2k views

How can I “extract” a client from an agency to work with me directly?

I build websites and webapps for companies and agencies. About five years ago, an agency hired me to build out a big website for a client. I host the website on my server but the billing to the client ...
9
votes
4answers
2k views

what is the most appropriate way to tell a client that I can't work on their project until they have a more finished idea?

I work as a contractor. The job involves helping a number of people who come in with project ideas. One person who comes in wants a website. She has little background in websites or development ...
9
votes
3answers
1k views

My work is being pawned off to my colleague. Is it reasonable to apologize to my colleague?

I recently came back from a long trip at a client's location. This trip took longer than expected. There were many problems and I couldn't figure out if they were caused by my lack of knowledge in ...