Questions tagged [customer-relation]
The customer-relation tag has no usage guidance.
23
questions
1
vote
3
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1k
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How can you deal with time stealers?
I had a hard time formulating my question right.
The company I work for makes a software on which we provide support. When something doesn't work our customers call us and we help them make it work.
...
- 2,523
4
votes
5
answers
1k
views
Is it okay to fix the spelling in the subject of an email I am responding to?
Every once in a while, I will get an email from a customer that includes a misspelt version of the name of my employer in the subject. Sometimes, the misspellings are very creative. These emails ...
- 151
26
votes
13
answers
9k
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How to handle a client telling you about future plans and asking you to (temporarily) keep them secret from your hierarchy?
(This is in a B2B context, so "client" here means a company's representative.)
I have a very good working relationship with my client, even if we've been working together only for about a ...
- 366
-1
votes
2
answers
598
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Small software inaccuracy may induce cascade of unfounded complaints - should I acknowledge the situation and communicate it back?
As a software developer I have observed that small software inaccuracy/inaccuracies (bug, but small and quite hard to define and understand from the user point of view) (that may sometimes happen) may ...
- 433
17
votes
3
answers
8k
views
Interview task: Find a potential customer who is interested in a product
I had an interview with an employer working on a software-based vehicle solution.
Before going further in the interview process, he gave me a task to find out if a potential customer (automotive OEMs) ...
- 639
53
votes
13
answers
12k
views
Is it reasonable to apologise on behalf of my department for a mistake when I don't feel I should?
So I do admin work for a government organisation. This guy from another organisation got in touch on Monday to request a document that they should have received a year ago, but it doesn't look like it ...
- 523
58
votes
5
answers
12k
views
Customer wants me to fix support requests in real time
I work in a support role for one of our products. We have B2B customers and frequently they will contact me with issues. When a request comes in, I let them know I'm troubleshooting and will give them ...
- 483
9
votes
3
answers
2k
views
How do I deal or tell my boss to deal with a very RUDE customer?
For background I am in the US. We have a big contract with a very large US company and this company we deal with has a lot of different personnel on their team where we are writing their software for ...
- 2,311
63
votes
12
answers
8k
views
Client doesn't want to pay a project because I used a code generator
The whole situation seems bullshit to me, but I want a second opinion because it's going too far.
A bit of context... I'm a freelancer, I write in VBA or c#. 75% of the projects are microprojects in ...
- 773
1
vote
5
answers
3k
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Client constantly submits tickets; how can support deal with this?
Some context:
I'm a jr. software dev from a medium sized IT company in Mexico, we provide software as a service (desktop apps and web pages) to our customers, a lot of these were made before I started ...
- 61
4
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2
answers
2k
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How to reply to a client who has fixed the problem themselves?
I am trying to reply to a client who figured out and fixed the problem by themselves. I would like to appreciate the client in the e-mail. Any suggestions?
- 51
5
votes
5
answers
823
views
How to gracefully refuse customer request?
We are a small team of developers making and maintaining a software product with a high number of users.
We are also in direct contact with users who ask us many requests about the product.
We ...
- 207
1
vote
2
answers
461
views
Multi-level marketing scheme claims to be a partner of my employer
A multi-level marketing company / pyramid scheme claims to be "a partner" of various well-known car manufacturers on their website, including my employer.
Employees of the MLM company are given ...
- 119
0
votes
1
answer
714
views
Is it illegal to deny or charge customers for receipts? [closed]
I've had an unfortunate experience with a passive aggressive secretary who initially demanded payment when I presented her with a request for a digital record of my invoice/receipt history. I promptly ...
- 125
-1
votes
3
answers
792
views
How to manage multiple groups of players in an escape game center? [closed]
My challenge
I work in an escape game center where 1 hour play sessions follow one another.
I have a big concern: I do not want the previous group of players (let's call it group 1) to meet the next ...
- 123
4
votes
4
answers
1k
views
Customer is offering me to switch to his company
I'm working at an IT service provider. The job is fine, and I would consider my payment as quite good.
In the past months I have been mainly working for a single customer. By my colleagues and ...
- 115
11
votes
7
answers
3k
views
How do we improve collaboration with problematic tester team? [closed]
I am a senior developer in an IT consultancy company. The projects I work for are for a customer that from last year uses a test factory in another country: all manual tests, functional tests, ...
- 121
2
votes
1
answer
427
views
Applying for a job with my customer when there is an NDA?
My employer, "company A", has me on an unjust PIP. I am applying for other jobs. A customer of theirs has an open position which is similar to mine. I have done work for that customer (while at ...
- 343
12
votes
2
answers
1k
views
Customer pays in different currency than invoiced, leaves me with conversion fees [closed]
I generally invoice in Euros, and then accept international wire transfers fees that get deducted in transit. If the customer asks me to quote/invoice in their preferred currency that's fine. In this ...
22
votes
9
answers
8k
views
How to handle myself with a coworker who keeps requesting too frequent status updates, repeating my tasks completely and in full every day?
There is an employee I work with who is effectively my customer, where the work I do is for the benefit of his department, and he represents his department when communicating to me.
He keeps checking ...
- 1,481
-1
votes
2
answers
290
views
what should be the line of action of the engineer? [closed]
A client believes an engineer's designs are too costly,but the engineer fears that anything less may endanger the public.But the client insists on lowering the cost,what,in your opinion,should be the ...
- 65
0
votes
1
answer
221
views
Should I break process and deliver to customer, or vice versa? [closed]
I am in a tough situation that keeps coming up over and over again and it's stressful to deal with each time.
So I work for department A, A is not a well defined or structured department (we do BA, ...
- 356
2
votes
1
answer
248
views
Consulting: how to reduce impact of difficult personality of consultant when assigning a new project
I am a technical team lead, and a such the primary contact between customers and consultants when it comes to assigning consultants technically. Recently our customer made me aware that one of our ...
- 17.7k