Questions tagged [customer-relation]

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How can you deal with time stealers?

I had a hard time formulating my question right. The company I work for makes a software on which we provide support. When something doesn't work our customers call us and we help them make it work. ...
Pieter B's user avatar
  • 2,523
4 votes
5 answers

Is it okay to fix the spelling in the subject of an email I am responding to?

Every once in a while, I will get an email from a customer that includes a misspelt version of the name of my employer in the subject. Sometimes, the misspellings are very creative. These emails ...
Questionmark's user avatar
26 votes
13 answers

How to handle a client telling you about future plans and asking you to (temporarily) keep them secret from your hierarchy?

(This is in a B2B context, so "client" here means a company's representative.) I have a very good working relationship with my client, even if we've been working together only for about a ...
DevAir1's user avatar
  • 366
-1 votes
2 answers

Small software inaccuracy may induce cascade of unfounded complaints - should I acknowledge the situation and communicate it back?

As a software developer I have observed that small software inaccuracy/inaccuracies (bug, but small and quite hard to define and understand from the user point of view) (that may sometimes happen) may ...
TomR's user avatar
  • 433
17 votes
3 answers

Interview task: Find a potential customer who is interested in a product

I had an interview with an employer working on a software-based vehicle solution. Before going further in the interview process, he gave me a task to find out if a potential customer (automotive OEMs) ...
bouqbouq's user avatar
  • 639
53 votes
13 answers

Is it reasonable to apologise on behalf of my department for a mistake when I don't feel I should?

So I do admin work for a government organisation. This guy from another organisation got in touch on Monday to request a document that they should have received a year ago, but it doesn't look like it ...
Drafahr's user avatar
  • 523
58 votes
5 answers

Customer wants me to fix support requests in real time

I work in a support role for one of our products. We have B2B customers and frequently they will contact me with issues. When a request comes in, I let them know I'm troubleshooting and will give them ...
Chris's user avatar
  • 483
9 votes
3 answers

How do I deal or tell my boss to deal with a very RUDE customer?

For background I am in the US. We have a big contract with a very large US company and this company we deal with has a lot of different personnel on their team where we are writing their software for ...
JonH's user avatar
  • 2,311
63 votes
12 answers

Client doesn't want to pay a project because I used a code generator

The whole situation seems bullshit to me, but I want a second opinion because it's going too far. A bit of context... I'm a freelancer, I write in VBA or c#. 75% of the projects are microprojects in ...
DT1's user avatar
  • 773
1 vote
5 answers

Client constantly submits tickets; how can support deal with this?

Some context: I'm a jr. software dev from a medium sized IT company in Mexico, we provide software as a service (desktop apps and web pages) to our customers, a lot of these were made before I started ...
Yeul's user avatar
  • 61
4 votes
2 answers

How to reply to a client who has fixed the problem themselves?

I am trying to reply to a client who figured out and fixed the problem by themselves. I would like to appreciate the client in the e-mail. Any suggestions?
Pranoy's user avatar
  • 51
5 votes
5 answers

How to gracefully refuse customer request?

We are a small team of developers making and maintaining a software product with a high number of users. We are also in direct contact with users who ask us many requests about the product. We ...
wip's user avatar
  • 207
1 vote
2 answers

Multi-level marketing scheme claims to be a partner of my employer

A multi-level marketing company / pyramid scheme claims to be "a partner" of various well-known car manufacturers on their website, including my employer. Employees of the MLM company are given ...
towe's user avatar
  • 119
0 votes
1 answer

Is it illegal to deny or charge customers for receipts? [closed]

I've had an unfortunate experience with a passive aggressive secretary who initially demanded payment when I presented her with a request for a digital record of my invoice/receipt history. I promptly ...
voices's user avatar
  • 125
-1 votes
3 answers

How to manage multiple groups of players in an escape game center? [closed]

My challenge I work in an escape game center where 1 hour play sessions follow one another. I have a big concern: I do not want the previous group of players (let's call it group 1) to meet the next ...
Flora Grappelli's user avatar
4 votes
4 answers

Customer is offering me to switch to his company

I'm working at an IT service provider. The job is fine, and I would consider my payment as quite good. In the past months I have been mainly working for a single customer. By my colleagues and ...
Sam's user avatar
  • 115
11 votes
7 answers

How do we improve collaboration with problematic tester team? [closed]

I am a senior developer in an IT consultancy company. The projects I work for are for a customer that from last year uses a test factory in another country: all manual tests, functional tests, ...
Lord Tom's user avatar
  • 121
2 votes
1 answer

Applying for a job with my customer when there is an NDA?

My employer, "company A", has me on an unjust PIP. I am applying for other jobs. A customer of theirs has an open position which is similar to mine. I have done work for that customer (while at ...
capybara's user avatar
  • 343
12 votes
2 answers

Customer pays in different currency than invoiced, leaves me with conversion fees [closed]

I generally invoice in Euros, and then accept international wire transfers fees that get deducted in transit. If the customer asks me to quote/invoice in their preferred currency that's fine. In this ...
InternationalBusinessIsGreat's user avatar
22 votes
9 answers

How to handle myself with a coworker who keeps requesting too frequent status updates, repeating my tasks completely and in full every day?

There is an employee I work with who is effectively my customer, where the work I do is for the benefit of his department, and he represents his department when communicating to me. He keeps checking ...
dennismv's user avatar
  • 1,481
-1 votes
2 answers

what should be the line of action of the engineer? [closed]

A client believes an engineer's designs are too costly,but the engineer fears that anything less may endanger the public.But the client insists on lowering the cost,what,in your opinion,should be the ...
Huma Qaseem's user avatar
0 votes
1 answer

Should I break process and deliver to customer, or vice versa? [closed]

I am in a tough situation that keeps coming up over and over again and it's stressful to deal with each time. So I work for department A, A is not a well defined or structured department (we do BA, ...
Igneous01's user avatar
  • 356
2 votes
1 answer

Consulting: how to reduce impact of difficult personality of consultant when assigning a new project

I am a technical team lead, and a such the primary contact between customers and consultants when it comes to assigning consultants technically. Recently our customer made me aware that one of our ...
Sascha's user avatar
  • 17.7k