Questions tagged [customer-relation]

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votes
1answer
613 views

Is it illegal to deny or charge customers for receipts? [closed]

I've had an unfortunate experience with a passive aggressive secretary who initially demanded payment when I presented her with a request for a digital record of my invoice/receipt history. I promptly ...
-2
votes
3answers
771 views

How to manage multiple groups of players in an escape game center? [closed]

My challenge I work in an escape game center where 1 hour play sessions follow one another. I have a big concern: I do not want the previous group of players (let's call it group 1) to meet the next ...
4
votes
4answers
1k views

Customer is offering me to switch to his company

I'm working at an IT service provider. The job is fine, and I would consider my payment as quite good. In the past months I have been mainly working for a single customer. By my colleagues and ...
11
votes
7answers
3k views

How do we improve collaboration with problematic tester team? [closed]

I am a senior developer in an IT consultancy company. The projects I work for are for a customer that from last year uses a test factory in another country: all manual tests, functional tests, ...
2
votes
1answer
270 views

Applying for a job with my customer when there is an NDA?

My employer, "company A", has me on an unjust PIP. I am applying for other jobs. A customer of theirs has an open position which is similar to mine. I have done work for that customer (while at ...
12
votes
2answers
1k views

Customer pays in different currency than invoiced, leaves me with conversion fees [closed]

I generally invoice in Euros, and then accept international wire transfers fees that get deducted in transit. If the customer asks me to quote/invoice in their preferred currency that's fine. In this ...
19
votes
9answers
5k views

How to handle myself with a coworker who keeps requesting too frequent status updates, repeating my tasks completely and in full every day?

There is an employee I work with who is effectively my customer, where the work I do is for the benefit of his department, and he represents his department when communicating to me. He keeps checking ...
-1
votes
2answers
275 views

what should be the line of action of the engineer? [closed]

A client believes an engineer's designs are too costly,but the engineer fears that anything less may endanger the public.But the client insists on lowering the cost,what,in your opinion,should be the ...
0
votes
1answer
208 views

Should I break process and deliver to customer, or vice versa? [closed]

I am in a tough situation that keeps coming up over and over again and it's stressful to deal with each time. So I work for department A, A is not a well defined or structured department (we do BA, ...
2
votes
1answer
224 views

Consulting: how to reduce impact of difficult personality of consultant when assigning a new project

I am a technical team lead, and a such the primary contact between customers and consultants when it comes to assigning consultants technically. Recently our customer made me aware that one of our ...