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Questions tagged [customer-relation]

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11
votes
7answers
3k views

How do we improve collaboration with problematic tester team? [closed]

I am a senior developer in an IT consultancy company. The projects I work for are for a customer that from last year uses a test factory in another country: all manual tests, functional tests, ...
2
votes
1answer
268 views

Applying for a job with my customer when there is an NDA?

My employer, "company A", has me on an unjust PIP. I am applying for other jobs. A customer of theirs has an open position which is similar to mine. I have done work for that customer (while at ...
12
votes
2answers
1k views

Customer pays in different currency than invoiced, leaves me with conversion fees [closed]

I generally invoice in Euros, and then accept international wire transfers fees that get deducted in transit. If the customer asks me to quote/invoice in their preferred currency that's fine. In this ...
19
votes
9answers
5k views

How to handle myself with a coworker who keeps requesting too frequent status updates, repeating my tasks completely and in full every day?

There is an employee I work with who is effectively my customer, where the work I do is for the benefit of his department, and he represents his department when communicating to me. He keeps checking ...
-1
votes
2answers
275 views

what should be the line of action of the engineer? [closed]

A client believes an engineer's designs are too costly,but the engineer fears that anything less may endanger the public.But the client insists on lowering the cost,what,in your opinion,should be the ...
0
votes
1answer
208 views

Should I break process and deliver to customer, or vice versa? [closed]

I am in a tough situation that keeps coming up over and over again and it's stressful to deal with each time. So I work for department A, A is not a well defined or structured department (we do BA, ...
2
votes
1answer
224 views

Consulting: how to reduce impact of difficult personality of consultant when assigning a new project

I am a technical team lead, and a such the primary contact between customers and consultants when it comes to assigning consultants technically. Recently our customer made me aware that one of our ...