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Questions tagged [escalation]

Escalation refers to raising an issue with a higher level of management for resolution, after being dissatisfied with the resolution offered at a lower level.

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7 votes
4 answers
2k views

How to clear the air with our manager/executive regarding an uncooperative co-worker?

I'm part of a small team (4-6 members) with a flat hierarchy in a niche industry. The "boss" (the executive and also our manager) sits in another room as he's managing other teams as well, ...
Zipper's user avatar
  • 79
4 votes
5 answers
2k views

How can I ask for a temporary exemption to new policy?

As an independent consultant I communicate with my client through their project manager who is a full-time employee. There have been new policy that was put in place by their finance department, the ...
elsadek's user avatar
  • 456
1 vote
2 answers
601 views

How do I get my colleague to send me the requested data?

I need certain test data in order to make improvements to our product. My colleague reported the issue but over the last month has ignored my repeated requests for data, while continuously reiterating ...
Catsunami's user avatar
  • 1,372
2 votes
4 answers
1k views

How to defend yourself without sounding defensive or aggressive

I'm a senior developer on a project. Because I'm the most senior, I was given the role of an informal dev lead to control and guide the dev team when needed. Apart from that we are doing scrum. The ...
pamparampam's user avatar
6 votes
4 answers
507 views

How can I help my peers be comfortable with escalating issues?

I'm currently working on a team made up of individuals with a very diverse set of capabilities (e.g., software developers, generalists, financial analysts). Often my teammates and I are asked to do ...
Jay's user avatar
  • 12.3k
5 votes
4 answers
2k views

How to deal with a coworker who keeps turning up the heat over things beyond my control?

I'm the most senior of two software developers at my (small) company and we have a desktop support guy as well. Sometimes the desktop support guy will defer issues to me that he thinks aren't computer ...
neubert's user avatar
  • 10.3k
39 votes
7 answers
15k views

When in a conflict with someone, should I tell them that I intend to speak to their superior?

In a workplace, if there is a conflict with a coworker, the best approach is to talk to the coworker about the problem directly. If a resolution cannot be reached, one can then try talking to the ...
hb20007's user avatar
  • 743
1 vote
1 answer
554 views

How to handle a colleague that decides to escalate an issue with vice-presidents and other sorts of stakeholders?

My team and I are working on a project that is overdue, partly due to the fact that these deadlines were set before we came on board, partly due to challenges along the way. However, we turned in some ...
Daniel's user avatar
  • 1,563
-3 votes
3 answers
545 views

Vendor escalated to our Manager [closed]

We use a Service vendor to help us with various system issue that arise. We are the administrators of the system and manage the overall state of it. We occasionally need to work along side with the ...
Peter's user avatar
  • 19
19 votes
7 answers
14k views

Is CC'ing the manager in first e-mail regarding urgent matter considered escalation?

I needed a task to be done by the services team in our company, I called them but no response, I've sent an e-mail to them explaining the issue and the urgency and I have CC'ed their manager and their ...
Afnan's user avatar
  • 225
5 votes
4 answers
1k views

On the spotlight for being too vocal/assertive [closed]

I have been working for this huge international insurance company for four years now; Our branch is basically the IT provider for the company. I am quite vocal/assertive but never had any issue ...
momo's user avatar
  • 169
16 votes
6 answers
7k views

How to deal with passive aggressive behavior of coworkers after I complained about prolonged interruptions? [closed]

Background I'm a young female engineer from a racial minority group in the US. 90% of the staff is white male American. I started dating a coworker 6 months ago. We disclosed our relationship to our ...
user avatar
2 votes
1 answer
271 views

Going over direct manager to CEO about severe conditions [closed]

I am currently an employee at a business consulting company. We have several branches and I am a part of a branch in the middle east as a principal consultant. However my direct management is a part ...
M-Anonymous's user avatar
3 votes
1 answer
270 views

What to do if a subordinate complains about his/her own subordinates?

I lead a project involving several teams led by separate team leaders. There's this one TL who always goes to me to complain about the work of their own team members, and frankly it has become ...
Crow's user avatar
  • 39
13 votes
2 answers
1k views

I am burned out due to having to do the IT director's work. How should I raise this with the VP during annual review?

I am the senior system administrator at a decent sized company having about 650 employees. I have been in the IT industry about for 10 years. Our director of IT is unable to contribute meaningfully ...
Jonathon Anderson's user avatar