Questions tagged [phone]

Questions about company phone usage, regulations, or personal phones in the context of work.

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148
votes
18answers
23k views

Trouble understanding the speech of overseas colleagues

All of my development colleagues (software development company) are based overseas in India (I'm in the UK). I'm in a junior position and a lot of my development relies on being taught how to do ...
138
votes
13answers
43k views

How can I screen calls when callers refuse to tell me the nature of the call?

Background: At my workplace we have a small open office of under 10 staff. While I work as a developer which includes making & receiving phone calls for technical matters, I sometimes answer the ...
94
votes
8answers
30k views

It's not my job to answer the phone [duplicate]

I happen to sit near the secretary who handles the company phone. The secretary doesn't always come to work at my office as she alternates working between multiple offices. Hence, whenever she's not ...
58
votes
11answers
23k views

How can I effectively communicate to recruiters that a phone call is not possible?

I am a software developer in the UK, I am currently searching for a new job. Among the various methods I'm using are recruiters. I understand that the normal workflow of a typical recruiter will ...
49
votes
7answers
7k views

What can be done to prevent people from leaving their ringing cell phones on their desks?

There's this very good answer on desk phones. This question is about personal cell phones. Many people don't bother carrying their personal cell phone with them and just leave it on their desk (or in ...
48
votes
8answers
11k views

Is it reasonable to leave my company phone at my workplace?

For security reasons, my boss wants to reach us and is worried by the fact that we use our private mobile phones. To remedy this, everyone is getting a company phone with a strict app policy. We are ...
47
votes
5answers
13k views

Responding to trivial and constant affirmation in a telephonic conference

My team and I (supervisor) have to attend a telephonic conference once in a week with another team located in a different country. The agenda is usually sharing updates of each other's work and trying ...
44
votes
13answers
30k views

Preventing cheating in a phone interview

I'm going to interview someone on the phone, I have been involved in a few in-person interviews before but this is my first phone interview so I have some concerns about the process. It's a technical ...
38
votes
4answers
12k views

Accidental insult over the phone

Background: We submitted an engineering product to the client, who then has a team review our submission and provide comments which we must resolve. One particular reviewer, Andy (not his/her real ...
33
votes
3answers
9k views

Is boss over stepping boundary/micromanaging?

In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone. He has had me write lines in the past. He now wants to have a ...
33
votes
5answers
5k views

Dealing with telephone phobia

Over the past couple of months I have been cutting my teeth in the business world and have been learning a lot. I have become a good member of my team and am working on software products that do go to ...
30
votes
6answers
158k views

What's the proper way to answer a telephone call from someone I do not know personally?

I recently graduated from college and started working. Before starting work, I had almost never received any calls from anyone I did not know personally - and when I did it was usually just a wrong ...
24
votes
4answers
8k views

What if your interviewer specifically asks for your salary range? [duplicate]

I've always read that you should not give specific "salary range" numbers during the interview, but rather -wait until the end. However, I was recently asked in a phone interview just that . i.e ...
18
votes
7answers
12k views

How to politely refuse telling the client's name for the recruiter?

Usually when dealing with recruitment agencies and applying for certain IT job positions, at some point they share the client's name (either by phone or e-mail) and usually saying that I should keep ...
18
votes
5answers
11k views

How to handle phone calls when I've lost my voice?

A friend of mine lost his voice and due to his work he gets a lot of calls, this is causing him to make an effort to try to speak as loud as he can because people doesn't seem to care that he can't ...
18
votes
3answers
13k views

Where to take phone interview while at work

I was lucky enough to get a phone interview for a position I am interested in. I able to schedule it during my lunch break but where do I take the call? In my car? Should I move to another part of the ...
16
votes
7answers
11k views

Avoiding confusion when two people in an office share the same first name

I work in a small office (6 people) and we recently started training a new person, who shares a first name with another worker who has been in the office for the last ~5 years (let's call them "John")....
16
votes
6answers
6k views

What is a polite way to clarify my gender in phone calls?

Naturally in my native language my voice over the phone is sometimes closer to a female voice. But my natural voice is sounding completely normal. The problem is the listener in the other end of the ...
15
votes
2answers
45k views

How should I deal with an employer who doesn't honor a phone interview time?

I had a phone interview scheduled, but the interviewer didn't end up calling me, even after 30 minutes. What should I do afterwards?
14
votes
5answers
9k views

Should I answer someone-else's phone when he's not around?

Most of us have each owns a telephone and sometimes when a person is on-leave, or simply not on his/her work station, the telephone just rings and is somewhat disruptive to everyone around it. What we ...
14
votes
2answers
24k views

Is it ok to not include phone number on resume?

I have a phone but I very much seldom use it. I prefer the communication through email (which I had already included in my job resume). Is that okay if I don't include a phone number in my job ...
14
votes
3answers
1k views

Protocol for Adding people on Linkedln

Is it unreasonable to add a person on linkedln that interviewed you? I want to add a person who did a phone interview with me. Is this seen as a bad gesture?
13
votes
8answers
4k views

How to handle a customer who has my personal number

I have a customer who somehow got my personal number instead of my work phone line. Since this individual has my number they believe that the office hours no longer apply to them. This person has been ...
13
votes
8answers
3k views

How do I tell the interviewer their company website is done wrong during a phone interview?

Recently I had a telephone interview. It was going ok until the interviewer asked me to look at something on the company website. I went to the website on my computer whilst on the phone, and told ...
12
votes
3answers
3k views

Workplace email says Coronovirus Tracking App is mandatory for work, despite Government saying it's optional

I work for an IT firm and am currently the person in charge of doing onsite troubleshooting for PCs in the office while everyone is working from home (Remote Desktop solution we adopt requires out PCs ...
11
votes
5answers
6k views

What's a concise way to handle “wrong number” phone calls from inside the workplace?

Office phone rings and I pick up: Me: say my name and/or branch Person: Oh, I'm sorry, I think I called the wrong phone number. What's a good response to end this concisely and professionally? No ...
10
votes
5answers
3k views

What factors should I consider when a candidate asks to do a “phone screen” in person?

I'm currently doing phone screens to try and hire a new employee (software developer). One of the people I was going to do a phone screen with asked if he could come in and do the interview in person....
9
votes
4answers
692 views

Is there an industry approach to organizing places where people can have private phone calls without disturbing others?

Here's a problem: There is a cubicle farm office where most people don't need to use a telephone much during their workday and silence would be great for productivity. Yet sometimes people will have ...
8
votes
6answers
4k views

Does not having a mobile phone disadvantage me in the job market?

I don't have a mobile phone and rely on my laptop to be contactable. My experience is I'm not much less contactable, because I'm seldom away from my laptop for more than an hour at a time (unless I'm ...
8
votes
3answers
3k views

How to handle debt collection calls for a former employee?

In January 2014 I began receiving debt collection calls for an employee who was formerly one of my direct reports. Not wanting to get into a conundrum with HR (which is very easy to do with this ...
8
votes
3answers
736 views

How do I tactfully ask a colleague to not take extended phone calls in our open plan office?

Like most these days I work in an open plan office. Distractions are par for the course but something that I find particularly hard to deal with and somewhat disrespectful is when colleagues take ...
8
votes
1answer
970 views

How long should I keep the phone ringing?

I sometime find myself in project manager's shoes and need to remind people of duties they have to carry out for assigned projects. I do not want to be too pushy but after a few emails I tend to call ...
7
votes
2answers
752 views

Company phone software developer

I´m working as a software developer in my company and are mostly developing our app. When testing I’m using both my own phone and the emulator. Recently my phone is starting to lack memory. My phone ...
6
votes
6answers
3k views

Job offer negotation: trying to communicate over email, but employer keeps calling on the phone

I interviewed with a company for an engineering position and I got to know that they will be extending an offer. Since then, the exchanges between me and HR have been frustrating: First they called ...
6
votes
2answers
10k views

Unclear about security clearance question

I have a question regarding about the Security Clearance at a Air Force in US. I have phone interview next Monday and I do not possess a security clearance. Do jobs requiring a clearance require that ...
5
votes
5answers
2k views

Giving phone number to students' parents

I am a new high school teacher in a major city teaching urban children. A colleague of mine uses her personal cell phone when she needs to call parents, but most of my current coworkers deliberately ...
4
votes
4answers
4k views

Phone interview from a Developer?

I am expecting a phone interview for co-op from a company. I will be interviewed by a Software Developer for the company, not someone from HR. I've never had a phone interview ever. This might be ...
4
votes
6answers
1k views

What is a polite answering system message to stop clients from repeat calling?

Often clients will call my phone continuously until I answer. Sometimes they have already left a voicemail only moments earlier, sometimes they do not leave one at all. I make a concerted effort to ...
4
votes
1answer
708 views

What to do when i always have an eye on me?

I have been working at this tuition center for about 2 years now. I am a decent worker who is never late and I always finish my assigned tasks. There is a rule that was implemented from the start of ...
4
votes
4answers
2k views

My onsite client keeps calling me after office hours and on weekends

So the scenario is like we and another company are working on a common project. I often visit their office for discussion and meetings. For the first few months, it goes very well. After that they ...
4
votes
3answers
3k views

What is the point of a video call interview as opposed to a telephone interview? [closed]

Why is it some employers want to do video calls, such as Skype, for interviews instead of just a phone call? The only reason I can think of is so they know how you look, but what difference does that ...
4
votes
4answers
1k views

Interviewer asked what my “cap salary” would be?

Recently I was in a phone interview with a company and the interviewer asked me what my "cap salary" would be. I thought it was a strange question to ask, so I told them my minimum salary idea. She ...
4
votes
3answers
1k views

If a phone call ends unexpectedly before everything's handled, who should call back?

Suppose 2 people call each other for professional matters and the phone call ends unexpectedly without either of the participants ending the call (be it deliberately or accidentally). Who should call ...
4
votes
4answers
461 views

Call or E-mail?

I recently got a phone call (they left a message) telling me a position had opened up and if I was still interested. Within a minute of that message, they also sent an e-mail simply restating the ...
4
votes
1answer
1k views

Can a company keep your phone number when you quit if you ported it to the company plan from a personal line originally?

I recently quit my job and requested that the company port my number to my new provider. The number was originally ported into the company plan from my personal line several years ago. They are ...
4
votes
1answer
2k views

Personal Voice-mail message [closed]

Is it more professional to have a personalized voice-mail that says "This is so and so I am unable to come to the phone right now, please leave your name and number and I will return your call."? Or ...
3
votes
4answers
800 views

Most professional way to answer calls from colleagues

I answer my phone at work with hello, but I have been told by a friend that is very unprofessional, I should answer with my just first name/last name, maybe adding @my workplace. It seems very stiff ...
3
votes
1answer
2k views

Do phone interviews with HR for a programming internship usually contain technical questions?

I am applying for a programmer internship and the company scheduled a 30 minute phone interview between me and the Lead Recruiter from the HR. When I wanted to start to prepare, I realised that I am ...
2
votes
4answers
626 views

Interviewer Never Called?

I saw a question similar to this one: Basically I received and confirmed via Email a phone interview for 1:30pm EST/ 10:30am PST (different time zones). The interviewer then emailed me and asked to ...
2
votes
3answers
689 views

How to reduce employee phone usage in the workplace? [duplicate]

We have a relaxed work environment where listening to music with headphones is allowed in many circumstances. This seems to result in a significant part of the day being spent looking for next track, ...