Questions tagged [support]

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62
votes
16answers
14k views

How to deal with non-stop callers in the service desk

For the last three months, I've been working in an IT department with first- and second-level IT support. This differs from a call center where someone picks up the phone and quickly creates a ticket ...
1
vote
3answers
524 views

When describing my skills, what is the short form of “I'm sensitive to others in the office and help them work together”?

I am very sensitive to how other people are doing in the office. In the past, I have helped people having a bad day, listened to their wild and fantastic and angry stories about coworkers and ...
1
vote
3answers
433 views

Provide 2nd line tech support without disrupting sprint

We have two teams: a customer support one and a development team - and they're both very small (1-5 people) Every now and then customers may raise issues that are too technical for the customer ...
5
votes
1answer
609 views

Awkward situation caused by mentoring relationship that wasn't agreed to or known about

I am on a team of juniors whose purpose is to support other, more senior, teams by handling common logistical things that the senior teams don't have time or expertise for. For example, we handle ...
9
votes
1answer
1k views

Colleague facing redundancy has asked me to accompany her to HR meeting

The place where I work is currently making redundancies. Cuts are being made and 20 people are at risk of losing their jobs. I'm not at risk but my colleague is and she's been invited to a meeting ...
1
vote
1answer
190 views

How to prevent sales manager getting involved in operational problems

I work in a small technological company, less than 25 persons, in two different countries in Latin America, clients in both of them. I'm in charge of operational issues, which means to install servers ...