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THE DOCTOR
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How To Handle An Ignored Request

Where I work, we have a system to open tickets for any issues or service requests one might have. Back in June, I created a ticket to have a phone installed in one of the rooms here. The person in charge of fulfilling this request checked the wall ports of the wrong room and e-mailed me which ports were available there. I sent her a message through the ticket system that it was the wrong room and received no reply. I reached out again through the ticket system after a few months and still no response. Finally, I e-mailed her directly 2 days ago and I'm still not getting any response. Also, the ticket system shows you whenever someone has viewed the request so I know she has looked at the request and my comments a couple times over the past few months, but never responded. I have no clue why she is ignoring me and I find this extremely infuriating, but don't know how to handle the situation. What should I do at this point?

THE DOCTOR
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