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Questions relating to the customers of ones company or work

2 votes

How to deal with this toxic client?

You need to talk to your boss. Have him look at the money side: How much money is the company making, and at what effort? And factor in that if this continues, you will be leaving sooner than later? A …
gnasher729's user avatar
  • 170k
1 vote

How to politely say "I don't want to work for someone from XY country"?

There have been some strange answers here. I assume that you have some very good reasons for your refusal to work with anyone from a country. I can imagine some very good reasons; claiming that you ar …
gnasher729's user avatar
  • 170k
0 votes

How do I brief a client I am leaving the company?

When you give notice, you ask your manager at the same time whether you should inform the client, and how you should inform your client, process it (for example, if your manager says "tell the client …
gnasher729's user avatar
  • 170k
2 votes

Client is not happy about my ex-team's performance

Every employee generally has the duty to make sure the company is Ok - preferably without stepping on someone else's toes. So the situation seems to be that the client was happy with your company when …
gnasher729's user avatar
  • 170k
0 votes

Can I work for a client if my company's contract has expired?

There is nothing that would forbid you to start working for the client, but there is most likely a contract between your company and the client company, that forbids the client company to hire you. …
gnasher729's user avatar
  • 170k
-1 votes

How do we improve the relationship with a client software team that performs poorly and is b...

The customer (here: the client) is always right. As long as the customer pays. So as long as the customer pays for every hour you work, it doesn’t matter if their team is lazy and incompetent. If your …
gnasher729's user avatar
  • 170k
-1 votes

How should I prepare for a meeting with a client about large amount of bugs?

What you say is a bit unclear. If you installed a new version of your company’s software at a customer site, and the customer is unhappy with the many bugs in the new version, then the most important …
gnasher729's user avatar
  • 170k
109 votes
Accepted

How to tell client about having missed their deadline?

The right thing to do is to tell them as early as possible that you will be missing the deadline. The problem for the customer is usually not that you are missing the deadline. The problem is usuall …
gnasher729's user avatar
  • 170k
1 vote

Should I tell the client that I am not making any progress because my company didn't pay my ...

If your company doesn't pay you, then you have no future there. You have no moral or ethical obligations towards them, so look for a job elsewhere. As far as your client is concerned, you could blat …
gnasher729's user avatar
  • 170k
5 votes

Having to execute an important change for the client without telling him

You have a good relationship with the client because the client apparently got an excellent deal (due to the incompetence of someone at your company who didn't calculate the cost of the deal correctly …
gnasher729's user avatar
  • 170k
5 votes

Politely telling clients I've moved to a different department within the company

These clients are not your clients, so you will not do any work for them, but they are still his clients, so he should decide what you do with emails directed at you. …
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  • 170k
0 votes

How to deal with customers who periodically change requirements?

It's not really a workplace question, it's a business question. I would assume that someone higher up in your company will decide whether changes are made against payment, or changes will be made free …
gnasher729's user avatar
  • 170k
5 votes

How to give effective daily report status to Client in daily scrum meeting which creates goo...

You are not doing scrum. You are doing something weird that superficially resembles scrum. The client shouldn't be in a daily standup meeting. The client should absolutely one hundred percent not be …
gnasher729's user avatar
  • 170k
0 votes

How can I deal with a difficult client?

The rule is: The customer is always right. As long as the customer pays. If the customer to come in on day X without checking that you are available: Either by good luck you are available, then you …
gnasher729's user avatar
  • 170k
-2 votes
Accepted

is this client exasperation?

The first part of the reply you got was rude, without any need for being rude. You asked a simple question, the guy had the simple answer to that simple question, so that was all he needed to write. I …
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  • 170k

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