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user 4547
Questions about professional etiquette when communicating via email.
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Accepted
Is it proper etiquette to alert a team with an email in addition to a ticket?
Especially if the email group you're using corresponds exactly with the queue assignment in the ticketing system.
However, it depends on the effectiveness of your ticketing system. … By adding another communication system you are:
potentially subverting the work flow
encouraging documentation to evolve outside the ticketing system (in replies to your email)
You said nothing about …
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