310

Continue to work for this company as a consultant. Conspire with that friendly manager to enlarge your contribution until it is essentially full time or even more. Charge three times what you would have made as a permanent employee. Every time you pass the door to HR shake your head sadly and chuckle to yourself.


261

Don't bother going to the event. It won't help. Save the emails from Betty, probably by printing them out and storing them at your house. This sounds like workplace harrasment and if you're fired over it, contact an attorney. Be courteous and professional, but don't eat the cupcakes.


249

Email from HR today requiring me to sit down and discuss with HR and the person I snapped at. Am I required to go? I'm not a fan on conflict (who of us are), but I'm not too happy that HR is forcing me to go sit in a room with the person. If you are in the position where HR is requiring you to go to this meeting, you go to this meeting. Just because the ...


247

One of the most useful phrases I ever learned in my hellish time in a helpdesk role was "show me". People suck at describing their problems, but they're generally pretty good at showing what's wrong. Instead of listening to technobabble for half an hour before the customer gets so mad that you have to call in security, try asking them to show you the ...


244

I think you made your own bed, here. You passed up the ONLY qualified candidate (so far as you have said) for a "Boss's Nephew." You (collective, as in the whole company) need to either go to him, hat-in-hand, and make this right, or pay whatever you need to in order to get a qualified replacement. I know how hard those qualifications are to come by. I ...


237

You might want to take some arguments from the book The Mythical Man-Month by Frederick Brooks. Although it was originally written back in 1975 (overhauled in 1995), it is still one of the most important works regarding management of software development teams. It is most known for codifying Brooks's Law: adding human resources to a late software project ...


226

Key points: He has always been a dependable employee So, you started with a good man, now what happened. but since being overlooked for a promotion to principal engineer. Your company screwed him.... (which would have been a large pay increase) AND you hit him in the paycheck Let's stop here for a moment. Your company disrespected a key ...


193

View this from your tech lead's side. You've just joined the company, have given him a bunch of tasks that he's clearly unhappy with, complained that he's taken annual leave that he's entitled to(*), and then told him that even though overtime is voluntary, you're going to make him work it anyway. Hate to say it, but that's pretty much a recipe for making ...


175

Most people with IT problems are experiencing the problem more emotionally, rather than technically or logically. Working on an IT help desk is surprisingly and challengingly closer to therapy than actual troubleshooting. In order to get anywhere with non-technical people, you usually have to make a connection and get them on your side: Validate their ...


169

Go: No two ways about it. Be suitably contrite and unflappable. No matter WHAT this person says, do not show your temper. Express your deepest regrets and make the reason for your initial reticence the fact that you do not enjoy conflict. Make your first words to your coworker, "I'm sorry this all happened, and I'm sorry you have to go through this again ...


152

Managing IT people is like herding cats. Make them mad enough, and you'll get the claws. Another analogy is that managing IT projects is like holding water, the tighter the grip, the more it escapes your control. Let me start out with a word of caution to you. Our last project manager tried the same tactics with me, and he ended up right out the door. I ...


142

This sounds like bullying or teasing behavior, and you shouldn't have to put up with it. First, talk to him directly (if you haven't already). Tell him that although you think he's just joking around, you find it highly inappropriate. Point out that he is not your manager in any respect and offer to have an HR representative come down and explain the org ...


140

The other posters have brought up excellent points. I can provide more insight into the P.Eng. related concerns and reporting this engineer to his certification agency. But first things first: Things normally run smoothly... This engineer is the sole engineer... ...we depend on him... He has always been a dependable employee Remove ...


111

He is sending a message. You already know why he's doing it and you seem to grasp the gravity of the situation. Your job is to pass the message where it's addressed: up. Explain to your boss how screwed the company is. Explain why. Ask him/her to pass the message up. Eventually, it'll reach someone who can resolve the situation, that is someone capable of ...


110

At this point I do not know what to do next. The manager wants me to get on board and I have a strong track record of references that can prove I can do what HR in a 3 hours evaluation deemed me unable to. What would be the correct course of action? Talk to the manager. Explain what you think happened with HR and that you'd still like to work for the ...


102

Do not defend your illness or try to prove it in any way. You are in no way obliged to eat whatever a coworker offers to you - illness or no illness. And you certainly have completely no work obligation to humour a colleague, especially over something serious like diet. Defending and trying to prove your illness will only get you in a "shouting match", ...


89

I'm assuming this is essentially just there to ID the car as belonging to a contractor in order to allow the client to manage parking? If so, would it be feasible to display the magnet inside the car? on the dashboard or similar? That way it's still visible but you don't have to worry about attaching it to the paintwork. If this isn't an option there are ...


88

This situation is a mess from start to finish. I, like the others, believe this is 110% a scam. AirBNB highly recommends not to send any payments or credit card information outside of their platform because of scams. All problems should be raised and taken care of through AirBnB. Plus, why would there be a need to send the credit card information? Your boss ...


88

As others have already said, your chances to negotiate a salary change are slim. The office policy is to provide everyone with the same salary, and you pining for more would probably lead to other problems down the road. However, not everything is lost. Instead of going for a salary change, why not ask for some sort of compensation? Every time you go on a ...


87

How do I go about getting the end users to communicate directly with the programmer? Subject: RE: Question Hi End User, Mr. X is in charge of the product now. Please contact him directly. Best Regards My Name It's not your problem that they don't want to talk to Mr. X. Your boss told you in no uncertain terms that he does not want you to talk to them. ...


76

Exactly what is to be gained by going to HR? Unless you are looking to get reassigned elsewhere or get the other person fired, HR is not the place for this. If your boss told you the person is having difficulty outside of work, then it is possible she is in a somewhat protected status right now. Consider that he would only know this if there was something ...


76

I work in IT, and gracefully managing users who misunderstand tech and misunderstand IT's role is a key part of the job description. Even if her claim was "totally unfounded", as you claim, it is still your job to efficiently fix the issue, diplomatically correct the misunderstanding (to whatever extent possible), and if that doesn't work, you escalate to ...


75

First, improve the paper trail. The emails you have from Betty are great, but if you get fired for a different made-up reason, those emails may not be enough to prove that your boss was in on the harassment. In fact, your boss may even deny that you ever spoke to her about this topic. Email your boss. Say something like: "Dear [boss], Following ...


75

It sounds like there are many issues, a lot of which is related to communication. Daily Standups could help this. They are a tool from the agile world. Even if you are not following an agile methodology you could still find it useful. Quite simply each member of the team stands together at the start of the day and says what they worked on yesterday, what ...


75

Fire the "anti-vaccer"? This. They have no business pretending to be a medical professional. Being an anti-vaxxer is essentially being anti-science based medicine. Which is what a medical professional who has been hired to do research is by definition employed to do. Their anti-vaccination "beliefs" directly speak to their unsuitability to carry out the ...


65

You are the head (superior), to it's your duty to manage. Don't feel you're interrupting or overstepping, go ahead and mediate, manage them. [...] dip in their stats and an increase in mistakes. Mistakes that most of the time means thousand of Euros worth of funding goes down the drain. Which puts me on the spot. Right, so talk to them about it. First, ...


62

This may be a power struggle. Don't raise your voice. At some point just say "I understand you have some concerns but this is my decision on the matter." On workflow tell him that needs to be another conversation. If he asks a question you are not ready to respond to then tell him you will need to get back with him on it. As far as "you're going ...


61

There's a very simple answer to this. Overtime pay. Working more than your 37.5 hours in the office gets you pro-rata for the extra hours. Working away from home gets you time and a quarter, or time and a half if it's less than 24 hours notice, plus a flat amount per night away. Driving time is included in your working time, of course. Everyone still gets ...


60

Don't get sucked into conflicts you're not prepared for. Just diffuse them and document issues. 'Mate, flick me an email and I'll have a look into it later, I'm a bit busy right now.' or 'I'm having trouble understanding what the problem is, send me an email outlining it so I can concentrate on your issues, I'll get on it asap.' The guy is a colleague not ...


Only top voted, non community-wiki answers of a minimum length are eligible