Do not get into this. It is likely to go badly for you.
I went to schools which were absolutely full of the children of people in this situation.
Many reasonably wealthy families have the problem of children who are nowhere near suited to taking over the family business. 9 times out of 10, they get given it anyway to keep the peace within the family.
How can we manage to tell him that family members do not work
productively when he is out?
You are a marketing coordinator. Unless these family members work for you or the owner asks you about it directly, it's not your job to be the company tattle tale.
The owner has decided that he doesn't need to be there often, despite knowing that his family is not ...
He knows his family is not capable of keep the company moving forward, so he hired 3 new professionals, which I'm part of.
It sounds like he understands this and is trying to take steps to fix it by hiring you three. Ultimately though it sounds like your job is in jeopardy since you were hired to fix this deficiency. My thought is you should sit down with ...
The situation you describe has the potential to be quite delicate. It's good that you're interested in ensuring the business is successful and productive, but a family business can be quite challenging to manage.
I would suggest that you have a frank discussion with the owner/manager, but be careful to:
Listen to the owner about his/her desires for the ...
I would come clean with her. Tell her you've found out that she doesn't work all the hours on her timesheet, but offer a compromise;
You do the tasks that need doing.
You get the house clean.
You take as long as it takes.
I will pay you the same amount of money each week, provided the house is clean.
Then if she's fast, she gets paid. If she's slow, she ...
I'd like to answer the "utmost tact" part of the question.
Assume good intentions, and approach it as if you're confused by the discrepancy and are wondering whether one of you might have made a mistake.
If there's been a mistake, everything's good.
If there was intention to deceive, she's now aware that you have a method of confirming the hours she's ...
How frequently these misreports happen? May they be attributed to honest mistakes?
How trustworthy your CCTV system is? Is it possible not all her presence being recorded (e.g. not triggering the first time she enters in the morning and only the second time after she was going to the dumpster)?
After considering these possibilities, talk to her once.
This has two aspects.
Quality of work
Whether or not you are happy with the housekeeper depends on the quality of work they provide. Since you want to keep her, I have to assume her quality of work is at least decent. In this case she provides what you have paid for, however she does so in less time.
As you, the employer, are then happy and the employee ...
Stealing isn't being trustworthy
As AdzzzUK mentioned, while small discrepancies aren't necessarily a big concern, billing you for 7 hours work when you're confident she only did 1.5 hours work is a big integrity issue. I would say that someone behaving that way is not trustworthy, no matter how nice they are to you, no matter how good a job they do. I can'...
Im a self employed cleaner over 10yrs in the business built mainly on word of mouth. Being employed in someone's home,you must be fastidious in honesty, trust and respect. Any other employee in any business is accountable to someone for their time and resources when they are being paid,whether hourly or otherwise. Seems to me your cleaner is definitely ...
Why not do as I do with my cleaner?
Draw up a list of tasks to check and execute. Eg. mop kitchen floor; any clothes in washing machine, take out and hang them
If the cleaner does all the tasks in 1/2 hour or takes 5 hours - I do not care - as long as it is done. The cleaner gets the set amount of money.
I am happy, cleaner is happy. All is good.
She's a hard worker and very trustworthy, but her time reporting always bugged me
So it looks like time reporting is the only issue with her, and she's great in every other respect.
how do I approach this with the utmost tact, since I'd rather not lose her.
Try to find out why is she doing it, and then see if it's possible to eliminate the reason for ...
If there were a few instances of just an hour here or an hour there, it would be fairly reasonable to let it slide. As you said, you believed her to be trustworthy and had no issues with her work.
However, the instance where she's over-reported by a considerable margin is a cause of some concern. Can you be absolutely certain that the cameras were ...
If you're satisfied with her work/payments, don't change anything. If not, look for another cleaning lady. If you do not want to "catch" her wrong reporting - set a payment per work and not payment per hour.
I'm not really satisfied with her misreporting the hours though. If
you noticed, she wrote down 7 hours when she worked only 1,5 hours.
She's not ...