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68 votes

Is CC'ing the manager in first e-mail regarding urgent matter considered escalation?

Is CCing the manager in first E-mail regarding urgent matter considered escalation? Absolutely it's considered escalation, since you've gone over and above the normal means of contacting them (phone /...
berry120's user avatar
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44 votes

When in a conflict with someone, should I tell them that I intend to speak to their superior?

Generally speaking, no. It comes across as a form of coercion and/or threat. It also doesn't help your case, but it could possibly negatively impact it since the person is now alerted and could take ...
Flater's user avatar
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42 votes
Accepted

When in a conflict with someone, should I tell them that I intend to speak to their superior?

Though it is difficult to phrase "I will tell your manager" without it sounding threatening, it may be reasonable or polite to tell the co-worker that you don't consider the matter closed, ...
Jeff Bowman's user avatar
23 votes
Accepted

How to deal with passive aggressive behavior of coworkers after I complained about prolonged interruptions?

While there seem to be a whole bunch of variables that may possibly contribute to the problem, the heart of the matter seems to be this: You made a request in a professional way for your coworker to ...
Cronax's user avatar
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22 votes

Is CC'ing the manager in first e-mail regarding urgent matter considered escalation?

Is CCing the manager in first E-mail regarding urgent matter considered escalation? Yes. To add, unless it is a well-defined scenario, urgent is a relative term. You might consider a glitch in your ...
Sourav Ghosh's user avatar
  • 72.9k
21 votes

How to deal with passive aggressive behavior of coworkers after I complained about prolonged interruptions?

Let's start with this is why people should not date coworkers ever especially not senior managers when you are not at the same level. This is complicating your situation as people around you have ...
HLGEM's user avatar
  • 142k
17 votes

Is CC'ing the manager in first e-mail regarding urgent matter considered escalation?

I've worked at a helpdesk some years back so let me give you the perspective from there. People run into trouble at all times of day, but of course there are peak hours. Also, people have times they ...
ObscureOwl's user avatar
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13 votes

How to deal with passive aggressive behavior of coworkers after I complained about prolonged interruptions?

Something you need to remember is that in an office environment people will end up working/talking at other people desks for an extended period of time frequently. This is something that will happen ...
Joe W's user avatar
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13 votes

How to deal with passive aggressive behavior of coworkers after I complained about prolonged interruptions?

Well, let's start of with the obligatory HR IS NOT YOUR FRIEND Going to HR is the nuclear option, as it then becomes an official company action where the behaviors of all people involved, including ...
Old_Lamplighter's user avatar
13 votes

How to defend yourself without sounding defensive or aggressive

How about setting aside the idea of "defense" and "accuse" for a moment. This could work out great for you. First, do you think that someone is burning the team down? Is that ...
Kate Gregory's user avatar
12 votes

Is CC'ing the manager in first e-mail regarding urgent matter considered escalation?

Putting even the manager's manager into CC is definitely an aggressive move. If your request was so urgent that you only waited 30minutes(!), what did you expect the managers to do? You should have ...
FooTheBar's user avatar
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10 votes

How to deal with passive aggressive behavior of coworkers after I complained about prolonged interruptions?

Here's what I get from your question: 1) Your coworker was being very noisy, but doing so in the context of business, and it was bothering you. 2) You asked your coworker to use a conference room ...
Ertai87's user avatar
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10 votes

When in a conflict with someone, should I tell them that I intend to speak to their superior?

You rarely, if ever, should speak to their manager (alone). 99%+ of the time the issue can be resolved between yourselves and you shouldn't need to get management involved at all. You can do so by: ...
Bernhard Barker's user avatar
9 votes

How to deal with a coworker who keeps turning up the heat over things beyond my control?

I don’t know if this situation has escalated past the point where this solution will work, but it might help in the future. Based on your description, I think your coworker feels like the issues they’...
ColleenV's user avatar
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9 votes

How to deal with passive aggressive behavior of coworkers after I complained about prolonged interruptions?

It sounds like you did not ask your office mate first. To her you went over her head before going to your boss. Your boss saying "I hope you don't mind me being in here talking to her" is not ...
paparazzo's user avatar
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9 votes
Accepted

I am burned out due to having to do the IT director's work. How should I raise this with the VP during annual review?

When dealing with higher ups I've learned some do's and don'ts. Unfortunately, I did not have this site at the time as my resource and I learned through experience. Which I wish I did not :-( I am ...
Isaiah3015's user avatar
  • 1,511
9 votes

How can I ask for a temporary exemption to new policy?

Would it be appropriate to escalate the request and ask the project manager to redirect me to the finance department? Sure. I would expect the project manager to offer that without you having to ask. ...
nvoigt's user avatar
  • 141k
8 votes

I am burned out due to having to do the IT director's work. How should I raise this with the VP during annual review?

Ideally you will want to avoid making the discussion directly about the IT director - it's more likely to come off as a personal attack on him that way. Instead you want to discuss the issues ...
motosubatsu's user avatar
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8 votes
Accepted

On the spotlight for being too vocal/assertive

So here's the deal. I could have written this exact post from my own personal experience in a nearly identical situation. You are likely working with a group that has a very different expectation ...
enderland's user avatar
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7 votes
Accepted

How to handle a colleague that decides to escalate an issue with vice-presidents and other sorts of stakeholders?

The situation you describe is potentially quite tough to navigate, especially given you and your colleague span across several time zones. Here are some things you should consider: Assume positive ...
Jay's user avatar
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7 votes
Accepted

How can I ask for a temporary exemption to new policy?

Would it be appropriate to ... ask the project manager to redirect me to the finance department ? Yes. The PM has told you it is not in their power to grant an exemption, so to politely ask to be put ...
Saes's user avatar
  • 3,919
7 votes

How to clear the air with our manager/executive regarding an uncooperative co-worker?

I see a good escalation path as going like this. Be super clear with Oscar about one single incident. "Nobody could reach you for 3 hours yesterday when you were working from home. That meant ...
Kate Gregory's user avatar
6 votes

How to deal with a coworker who keeps turning up the heat over things beyond my control?

I've worked tech support so let me look at this from that guy's perspective. You say: Like last time this happened he stormed off saying "I'm just trying to do my f-ing job!" when I was ...
ObscureOwl's user avatar
  • 4,724
5 votes

Is CC'ing the manager in first e-mail regarding urgent matter considered escalation?

If your company does not have the "cc your manager's manager" culture, then yes, that's escalation. If your company doesn't have the "cc your manager" culture, then yes, that's double escalation. In ...
Mars's user avatar
  • 6,040
5 votes

How to clear the air with our manager/executive regarding an uncooperative co-worker?

Not willing to come in even 5 minutes early or stay 5 minutes late Not everyone is. This will be factored into his performance reviews. NOT YOUR PROBLEM; accept it and move on Evading contact while ...
keshlam's user avatar
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4 votes

On the spotlight for being too vocal/assertive

My feeling is that all this is just smoke and mirrors, you just created the group for the gallery but you just don't accept being challenged, you just want to hear positive feedback. Any ...
Joe Strazzere's user avatar
4 votes

Is CC'ing the manager in first e-mail regarding urgent matter considered escalation?

Then I received a call from one of them telling me this is inappropriate escalation. Given that it's from a team member, not a manager, disregard it. He/she should have complained by replying to the ...
Kilisi's user avatar
  • 222k
4 votes

Vendor escalated to our Manager

Well, that's annoying behavior from a vendor. But it is no big deal, not at all. You said wait, to your boss they said "can't wait." Your boss said "oil this squeaky wheel, willya?" So you did so. ...
O. Jones's user avatar
  • 26.7k
4 votes

Is CC'ing the manager in first e-mail regarding urgent matter considered escalation?

It's impossible to know whether this was appropriate escalation or not, but in effect what you did was send an email to the second-level manager saying "your first level manager's team are not doing ...
alephzero's user avatar
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