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499 votes
Accepted

Is Screenshot Time-tracking Common?

Is this type of requirement common? No it isn't. It's also a security issue and a sign of a problematic client. Unless you're desperate for the work I'd just refuse. The major advantage of ...
Kilisi's user avatar
  • 222k
468 votes
Accepted

Should I charge my client the agreed amount for the difficult tasks that I have solved by accident within few minutes?

You and your client agreed on a per-site rate. If it had turned out to be way harder, would you have been allowed to charge $1000? I expect not. I faced this in real life when my staff would insist if ...
Kate Gregory's user avatar
303 votes
Accepted

Client wants to reduce hourly rate at the start of a new project

First, if you worked 53 hours, you need to bill for 53. The client is getting the value of 10 extra hours, and you're giving it away for nothing? Don't do that any more. Second, "budget problems" ...
Xavier J's user avatar
  • 43.7k
252 votes
Accepted

At delivery time, client criticises the lack of some features that weren't written on my quote. How to react?

This is simple, get payment on what was contracted before doing any more. If they want EFGHIJKL then give them a quote on it. This is the professional way to do things. If you do EFG before getting ...
Kilisi's user avatar
  • 222k
231 votes
Accepted

How to avoid previous employer who is nagging me to do their job?

I tried ghosting them, told them I signed several contracts that forbid me from assisting any other business, but in vain. They are reluctantly sending me lists of tasks as if I'm still on their ...
Joe Strazzere's user avatar
212 votes
Accepted

Potential client wants to pay in free stuff not money, how should I respond?

I'd respond with something similar to: Thank you for your inquiry. While I'm unable to accept a ticket to your event as payment for services I'm happy to provide a quote for you and a payment plan ...
Adam Davis's user avatar
  • 8,375
172 votes
Accepted

My employer (client) wants me to work in “ghost” mode

Get everything in writing The client wants you to do a job that is substantially different than what's in your employment contract. They want you to do it under unusual and technically-challenging ...
Kaz's user avatar
  • 24.9k
170 votes
Accepted

Client can no longer afford to pay me due to unforeseen circumstances

However, I also can't justify working for free You don't have to justify anything to anyone but yourself. One angle the other answers haven't touched on is goodwill and client relations. When you go ...
Kilisi's user avatar
  • 222k
163 votes

Project I was hired for is off the rails due to constantly changing requirements, now it's me on the spot

DOCUMENT EVERYTHING Every time there is a change of scope do the following: Document the change. Show the effects this will have on your work Submit a new timeline Have the stake holders sign off ...
Old_Lamplighter's user avatar
151 votes

Should I charge my client the agreed amount for the difficult tasks that I have solved by accident within few minutes?

You agreed to perform a task for a fixed amount. You fulfilled your obligation. I once worked with a group of top-notch people who could fix things in minutes when it would take others days to do ...
Old_Lamplighter's user avatar
143 votes

Is Screenshot Time-tracking Common?

the risk of exposing another clients work via (2) - software becomes unpatched leaving a giant hole in my system or a screenshot of a chat with another client This is why I will not use screen-...
sevensevens's user avatar
131 votes
Accepted

Is being casual unprofessional?

As a 17 year old you'll probably find two sorts of clients to start with. Those who already know you or are referred to you and online ones wanting cheap work done. With the online ones it's not ...
Kilisi's user avatar
  • 222k
131 votes

Is it wrong not to renew a contract without notice? My company inserted bunch of new clauses at the last minute

My previous contract said nothing about providing notice of renewal or non-renewal of contract, so legally I would be fine if I refused to renew the contract. But ethically and professionally, ...
Joe Strazzere's user avatar
111 votes
Accepted

How to get rid of the freelancing work permanently?

You've kind of broken one of the first rules of freelancing. There is an old consultant's rhyme that goes: Roses are red, Violets are blue, Pay me. You've given this person free work long enough ...
Joel Etherton's user avatar
107 votes

Potential client wants to pay in free stuff not money, how should I respond?

That is polite enough in my opinion. I would make it even shorter. "I'm sorry but I don't do work on those terms, please let me know if you would like me to provide a quote for the job." If they ...
Kilisi's user avatar
  • 222k
101 votes
Accepted

Does repeating name in email address look unprofessional?

Because the domain name contains my first and last name, I'm afraid it might seem unprofessional or redundant. I disagree. [email protected] (not my domain!) strongly hints that you're talking ...
berry120's user avatar
  • 34.7k
90 votes

Is Screenshot Time-tracking Common?

DO NOT LET ANYBODY SPY ON YOUR PROPERTY AND WORK!! If you work on the clients premises, using their property and licenses then they have every right to keylog and screencapture. But that's not the ...
DigitalBlade969's user avatar
84 votes
Accepted

Dealing with delayed payments for my work

we do not have any contract or anything written down on paper This is not just the context, it's part of the problem. Don't get me wrong, not every favor you do a friend should be documented. But ...
Flater's user avatar
  • 17.6k
83 votes

How to avoid previous employer who is nagging me to do their job?

How do I get rid of these people without being super rude? I have a question for you. How do you get rid of pushy telemarketers and spammers without being super rude? You politely decline their ...
Stephan Branczyk's user avatar
81 votes

Project I was hired for is off the rails due to constantly changing requirements, now it's me on the spot

Mea culpa I think @Neo's answer is on the right track, but I disagree with the implementation. Consider Since I've been here, I've made a few mistakes. One of the first big ones was that when ...
Brythan's user avatar
  • 1,866
79 votes

My employer (client) wants me to work in “ghost” mode

You're a freelancer, if you want the money do the job. If it interferes with your ethics, but you still want the money, go to church more often or rationalise it another way. If it's totally at odds ...
Kilisi's user avatar
  • 222k
78 votes

If I forget to invoice a customer, who pays?

My position would be that you did the work and therefore you should be paid for it in full. The fact that you forgot to invoice them doesn't change that. Given the circumstances, you probably don't ...
Philip Kendall's user avatar
76 votes

How to get rid of the freelancing work permanently?

As long as you think that you need good reasons to turn down underpaid freelance work you don't enjoy doing, you will be stuck doing this forever. Your reasons need only be good enough for you. Next ...
Kate Gregory's user avatar
75 votes

Asymmetrical Non-compete Clause

I just rejected a clause like this a couple of weeks ago, simply because it is utterly impractical (and unreasonably invasive). I pointed that out to the company and they amended it as requested ...
Hilmar's user avatar
  • 124k
73 votes

Is it wrong not to renew a contract without notice? My company inserted bunch of new clauses at the last minute

Is it wrong not to renew a contract without notice? ... ...at the start of November, I met with my boss and the CEO and told them that I would leave unless they paid something comparable to ...
Blrfl's user avatar
  • 5,731
70 votes

How to talk to client who refuses to pay for freelance work

Assuming you are not in a Union (if you are, call them first). The Blunt Approach Send one final letter (by recorded delivery) saying that unless payment is received you will be instructing lawyers ...
Neuromancer's user avatar
  • 1,694
69 votes

Client wants to reduce hourly rate at the start of a new project

I can renegotiate but this situation does not give me much security in the future. What would you do? How can I say in a professional way that I do not accept the proposal? I would refuse to ...
Neo's user avatar
  • 84.8k
62 votes

Company failed to answer invoice mail

As per the terms of your contract, the company has 45 days to respond to your email, by paying your invoice. You have so far provided them only 21 days. It is rather unprofessional of you to hold them ...
ChrisInEdmonton's user avatar

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